Custodial Manager

The Custodian Manager is responsible for overseeing all custodial operations for a large Theatre environment.  This role will ensure a high caliber guest experience for all Theatre guests. The Custodial Manager is responsible for the hands-on implementation of the cleaning program to ensure a safe and sanitary environment. This individual interacts with the Operations team members and outside vendors, and helps to support the Auditorium Theatre’s mission, commitment, and vision. This is a full time, salaried position with an exceptional benefits package. Qualified candidates must be willing to work a flexible schedule, including night, weekend, and Holiday shifts for performance coverage.

EXPERIENCE

3-5 years

ESSENTIAL JOB FUNCTION

DUTY AND RESPONSIBILITIES

·         Deliver the highest caliber of guest services during all events and functions within the Theatre

·         Be present for all Theatre events to ensure proper event prep, consistent staff performance, and efficient guest service orientated operations

·         Perform maintenance and event setup in collaboration with other management teams and the custodial crew

·         Maintain an environment that is sanitary, attractive, and orderly

·         Scout staff to ensure appropriate staffing pool. Manage new employee hiring and orientation, training and guidance of custodial staff; corrective action as necessary. Assign and prioritize tasks and work requests, including VIP functions.

·         Provide pertinent event information to custodial staff for events and functions during pre-event meetings and/or electronically

·         Maintain, source and procure cleaning supplies, consumable products and equipment inventories; identify the opportunity to employ green cleaning products and practices, create, maintain, and comply with Safety Data Sheets for all products used by the custodial crew

·         Respond to escalated custodial concerns in a timely manner

·         Coordinate outsourced specialty cleaning service providers

·         Perform quality assurance inspections and audits; report building hazards and need for repairs to the facilities management team; meet performance plans; assist the facilities team with projects and resolution of building issues as needed; ensure all projects, maintenance or cleaning challenges are communicated effectively for resolution.

·         Develop and implement new creative concepts in operations, policies and procedures

·         Create, update, and maintain all Custodial operation manuals and SOPs

·         Play an active role and direct staff under the emergency response plan

·         Manage Department operating budget

·         Collaborate with the Operations Team on a consistent basis

·         Facilitate accurate payroll processing for staff and timely resolution of related issues

·         Work with General Manager regarding employee matters and resolutions

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

·         Knowledge and experience with commercial cleaning and sanitizing practices within a large Theatre environment

·         Experience supervising, mentoring, motivating, and managing a large diverse PT staff

·         Available to work a flexible schedule, including evening and weekend hours and Holidays

·         Capable of performing physical labor, maneuvering 50 lbs., negotiating ladders, working from heights of up to 30 feet, and working from unusual angles

·         Excellent verbal and written communication skills

·         Solid organizational skills

·         Highly computer literate

·         Independent problem solving and multitasking skills in a fast-paced, high energy, artistic environment

·         Strong spirit of optimism and collaboration

·         Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)