Premium Guest Experience Concierge

Website Aurora Civic Center Authority

The Aurora Civic Center Authority (ACCA), an innovative organization located on Stolp Island in the Fox River in the heart of the richly diverse community of historic Aurora, Illinois (one hour from downtown Chicago), is seeking a Premium Guest Experience Concierge. ACCA is the parent organization, which also includes a 501(c)3 arm under the name of Paramount Arts Centre, Inc. It operates three performance venues: the 6,000-person RiverEdge Park, the 1,843-seat landmark Paramount Theatre, and the 165-seat, newly renovated Copley Theatre. ACCA produces and presents over 300 performances each year, including star-studded touring productions, a self-produced Broadway Series of musicals and the self-produced Bold Series for an annual audience of 350,000 patrons from over 250 communities. ACCA proudly operates the Paramount School of the Arts in the new John C. Dunham Aurora Arts Center, right next door to Paramount Theatre in downtown Aurora. Paramount Theatre also hosts free community events, $1 Classic Movie Mondays and its opulent interiors provide a spectacular backdrop for private functions such as wedding receptions or corporate galas. Across the street from Paramount Theatre are the gorgeous Meyer Ballrooms, which play host to multiple wedding receptions and rental events throughout the year.

The Aurora Civic Center Authority is committed to being a defining catalyst for personal and community transformation by:

·         making the performing arts accessible for every age and socioeconomic background,

·         introducing the magic of live theater across generations to encourage expansive imaginations and broad views of people and the world,

·         and contributing to the future stability and growth of Aurora’s downtown.

The highest purpose of any theater is to inspire its community toward a more perfect humanity. Such humanity can exist only when every member of the community is included and valued, empowered and heard. To express this truth, ACCA commits its leaders, volunteers, artists and staff to the active, continual and accountable pursuit of the following principles: equity, inclusion and diversity.

ACCA truly believes and lives by its mission statement and its commitment to equity, social justice and inclusion.

DEPARTMENT – Front of House

DIRECT REPORTING – Front of House Management

POSITION STATUS & SCHEDULE – Flexible Part-time, hourly; hours vary and require evenings, weekends, and holidays.  Hours are event dependent.

COMPENSATION – Starting at $18 per hour + tips, plus complimentary or discounted tickets to certain events.

HIRE DATE – Immediate


·         Serve a menu of drinks, warm hors d’oeuvres, and light snacks prior to performance and during intermission

·         Responsible for light snack preparation and presentation of serving station

·         Monitor all food during event and replenish when needed

·         Work in tandem with Front of House Staff to set up the PGE lounge, including table and chair set up and skirting and dressing tables.  Also responsible for area tear down and clean up.

·         Provide superb customer service to all Premium Guest Experience patrons and donors by being welcoming and accommodating to their needs with a positive and upbeat personality

·         Be responsible for timely arrival and attendance for scheduled shifts

·         Communicate and problem-solve with all Paramount Staff as needed to foster the best experience for our patrons, guests and visitors

·         Become familiar with our organization, the Broadway Series, upcoming events, as well as downtown Aurora so you’re able to connect with patrons and answer any questions that may arise

·         Other duties as assigned

In addition to the duties listed above, ACCA expects the following of each employee:  adheres to ACCA’s policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets productivity standards; participates in ACCA events as needed or required; and completes other duties as assigned.


·         Must be at least 21 years of age

·         Previous Hospitality Service required

·         Must be detail oriented, highly organized, and have the ability to multitask

·         Must remain calm under pressure

·         Available for matinee and evening performances during 7-10 week runs

·         Available for at least 2 shifts per week

·         Able to lift up to 25lbs

·         Must have a BASSETT Certification

·         Must have a basic understanding of food safety and cleanliness guidelines

·         Will need to currently hold or obtain a ServSafe Certification within 30 days of employment

·         Have the ability to be on feet for several hours

·         Reliable and personable with a welcoming spirit

·         Ability to demonstrate unfailing commitment to customer service and respond promptly to customer needs while upholding the organization’s values

·         Must have a flexible schedule

IMPORTANT PLEASE READ: Due to frequent and necessary interaction with members of the general public performers, fellow employees and other individuals, successful candidates for employment are required to be fully vaccinated against Covid-19 before they begin work and will be required to provide proof of vaccination.  “Fully vaccinated” as defined by the CDC means that at least 14 days have passed following receipt of the final dose of an FDA authorized Covid-19 vaccine. Additionally, Covid-19 boosters are required for eligible employees.

ACCA is an Equal Opportunity Employer committed to creating a diverse and inclusive environment, and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, marital or familial status, veteran status, or any other characteristic protected by law.  ACCA encourages people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who are eager to help us achieve our vision of a diverse and inclusive community.

Instructions to Apply:

Please submit a cover letter and resume using the online job application. Or mail/drop off to: Aurora Civic Center Authority, ATTN: Dawn King, 8 East Galena Blvd., Suite 230, Aurora, IL 60506

To apply for this job please visit

Pay Rate/Range*: $18.00/hour + tips