Head of Audience Development

Citadel Theatre in Lake Forest seeks a professional and charismatic Audience Development Coordinator. The Audience Development Coordinator will assist the Managing Director in acquiring and retaining subscribers, group sales, and single ticket buyers. The Audience Development Coordinator reports to the Managing Director. This is a full-time position, 20-30 hours per week, paying $15-17 per hour based on experience.

About Citadel Theatre Company
Citadel Theatre Company is a professional award winning theatre company based in Lake Forest, Illinois. Citadel seeks to provide both a creative haven for passionate and visionary: directors, writers, actors and designers; and a home for audiences that seek to experience the richness that quality theatre inspires. Citadel Theatre achieves this mission through its mainstage productions, educational programs, Citadel Cares, and community engagements. Citadel Theatre is a member of Actors Equity Association, the union for professional Actors and Stage Mangers, and The League of Chicago Theatres. Learn more about Citadel at www.citadeltheatre.org and follow us on Facebook, Instagram, and Twitter.

Responsibilities:

Marketing
 Create, manage and deploy targeted email campaigns
 Write and post on social media (Facebook, Instagram, and Twitter)
 Assist the Managing Director in crafting a strategy for digital marketing
 Manage website content including: publishing, modifying, and creating new content
 Write and publish press releases

Sales and Customer Service
 Handle in-bound and out-bound sales calls
 Sell subscriptions, group sells, and single tickets
 General customer service
 Update and maintain patron information in Company CRM System

Basic Qualifications
 Commitment to superior customer service with strong problem-solving skills. Previous
customer service experience preferred.
 Must be self-motivated, detail-oriented and able to juggle several tasks at the same
time.
 Ability to work independently and as part of a team in a small office.
 Ability to adjust priorities and assignments to meet patron and company needs.
 Ability to work towards results and meet tight deadlines
 Ability to work effectively in a rapidly changing environment
 Proficient computer skills
 Proactive attitude and initiative
 Must have reliable transportation

Preferences
 Bachelor’s Degree preferred
 Experience with Squarespace a plus
 Experience working with a CRM program a plus
 Basic graphic design experience a plus

Citadel Theatre Company is an equal opportunity employer. All applicants will be considered
for employment without attention to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran or disability status.