Director of Ticketing Services and Audience Development 

League of Chicago Theatres

Director of Ticketing Services and Audience Development 

League of Chicago Theatres 

17 N. Wabash, Suite #520 

Chicago, IL 60602 

Salary: $65,000-$70,000 a year-Full Time with benefits: paid sick leave and vacation, dental and medical coverage 

Work Model: Hybrid, LOCT team is in office 3 days a week and remote 2 days a week at minimum. This role does call for work on weekends. This position does require offsite visits, in person meetings, attendance at events and off schedule hours. 

 Direct Report: Director of Operations and Executive Director 

Supervisor to: Hot Tix Manager Associates 

About the Organization: League of Chicago Theatres (LOCT) is a nonprofit organization whose mission is to support, promote and advocate for Chicago’s theatre industry. Through our work, we ensure that theatre continues to thrive in our city. We represent an alliance of over 200 theatres throughout the city of Chicago providing professional development, fundraising and regranting, artistic programming, advocacy, audience engagement and ticketing services. Our membership encompasses a diverse list of companies including not-for-profit and commercial operations, suburban and city-based, all-volunteer storefront operations, and large regional theatres. This diverse and supportive ecosystem is a strength of our community and encourages us as a service organization to offer a wide variety programming to meet the varied needs of our member theatres. 

The Director of Ticketing and Audience Engagement will be responsible for the research, development, coordination, and evaluation of the League’s Hot Tix program. Some of the role’s specific and essential tasks may include: 

  • Provide strategic direction and oversight of all online, social media, and web-interactive activities 
  • Project manage department initiatives, goals, objectives, and timelines 
  • Analyze sales and patron data and use effective market research to help refine sales and marketing strategies. 
  • Oversee and lead the creation of renewal materials including brochure, season previews, letters, etc. 
  • Create and implement informed strategies to meet and exceed single ticket sales targets, including campaigns to upsell previous single ticket buyers and also acquire new ticket sales and attendance 
  • Maintain accurate and up-to-date subscriber and show files as well as performance show sheets. 
  • Assist in developing and managing all ticketing policies and procedures including the annual subscription campaign as well as new sales promotions. 
  • Attend Board meetings and prepare materials as needed (annual meeting, reports, presentations, etc.) *as assigned 
  • Coordinate student tickets, education tickets, complimentary tickets, auction requests and other discount ticket programs including exchanges, donations and gift certificates. 
  • Add/remove names for mailing and e-mail lists. 
  • Set up a subscription campaign and appeals in CRM for the upcoming season. 
  • Attend cultivation events as needed. 
  • Supervises the Ticketing Associates and is accountable for timely reporting, excellence in patron services, and accuracy of reporting 
  • Manage relationships with League members, including outreach for new Hot Tix participants 
  • Manage outside events and marketing for ticket Hot tix sales team in partnership with marketing and programming 
  • Negotiates with the assistance of the Director of Operations any contracts or licenses with third-party ticketing systems, webhosting, web developers, concierge services, outlet locations, pop-ups, and services as they pertain to Hot Tix 
  • Work with the Director of Marketing and Director of Operations to increase ticket sales at Hot Tix by creating and maintaining dashboards that will provide past metrics to inform future marketing and sales decisions 
  • Coordinate and organize the pursuit of new opportunities such as events and partnership to increase awareness of Hot Tix among both visitors and local 
  • Review analytics with Senior leadership, provide insights and develop the ability to make strategic sales and marketing recommendations based on an understanding of business over time 
  • Work with the Director of Operations to consider other earned income options as they pertain to ticketing services 
  • Work closely with all internal departments regarding ticket and servicing needs 
  • Additional duties include customer service, group and individual sales, interacting with a large number of purchasers, donors, members 
  • Build lists for marketing, research, analysis, and other purposes; perform list extractions and segmentation 
  • Provide general day-to-day ticket operations support, including but not limited to invoicing, payment collection, order fulfillment and troubleshooting 
  • Work closely with all internal departments regarding ticket and servicing needs 
  • Build new reports in the ticketing analytics platform and Schedule advance reports 
  • Responsible for building and maintaining dashboards used for tracking and measuring activity in earned, owned, and paid marketing channels, sales and contributed income, online audience growth and engagement, and a number of other institutional key metrics 
  • Manage new ticketing version upgrades, lead testing, and maintain a general awareness of data-related changes 

Experience & Knowledge 

Minimum requirements include knowledge and skills developed through < 3 years of work experience in ticketing, front of house, development, marketing, or similar professional work experience. 

Skills 

Candidates should have demonstrated ability of: 

  • Experience with program ticketing sales platforms, preferably in an arts service environment. 
  • Passion for building the future of Chicago Theatre. 
  • Thorough understanding of the history, culture and current landscape of Chicago Theatre. 
  • Demonstrated communication skills, both oral and written. 
  • Excellent organizational and project management skills; attention to detail. 
  • Demonstrated ability to write clearly and persuasively. 
  • Strong verbal communications skills. 
  • Commitment to social justice and racial equity. 
  • Ability to effectively collaborate with colleagues, and partners. 
  • Willingness to participate in ongoing professional development as well as team and self-evaluation. 
  • Communicate effectively in person and in writing with colleagues and external partners representing a wide range of disciplines and backgrounds (e.g. financial, legal, regulatory, design/construction, and property residents); 
  • Manage and effectively prioritize simultaneous and competing activities and demands; 
  • Effectively track and analyze data  
  • Remain organized, be detail-oriented and meet deadlines, and 
  • Take initiative and exemplify motivation to work towards LOCT’s prescribed mission. 

Applicants must include: 

  • Resume (required) 
  • Cover Letter (required) 
  • Three references (required) 

LOCT is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer 

and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 312-554-9804 or submit a request via jobs@chicagoplays.com All offers of employment are contingent upon a background check. 

LOCT is an Equal Opportunity Employer committed to diversity in the workforce. 

Instructions to Apply:

Applicants must include: 
Resume (required) 
Cover Letter (required) 
Three references (required) 

To apply for this job email your details to business@chicagoplays.com

Pay Rate/Range*: $65,000-$70,000