Assistant Box Office Manager

  • Part Time
  • Chicago
  • August 19, 2022

Website Fine Arts Building

A home for art in all forms.

Assistant Box Office Manager – Audience Services Team

Fine Arts Building, a historic landmarked building located at 410 S. Michigan Ave, home of two performance spaces, Studebaker Theater (a 600 seat proscenium) and Carriage Hall (350-400 cap theatrical event space) is seeking a dynamic individual to join our Box Office team. We are building a talent pool to support our company’s growth and ensure our company is representative of the communities we serve. We view our employees and co-workers as equals who deserve our respect. It is important that we create and foster an affirming space for our employees to be seen as their full selves.

The right candidate will provide exceptional guest service at all times as you facilitate guest needs and work with our producing partners. Candidates should have the ability to communicate clearly over the phone, maintain a calm and pleasant demeanor while resolving issues, and a genuine passion for theater.

Reporting directly to the Box Office Manager while under the supervision of the Associate General Manager, the box office interaction is the first impression a guest creates. The right candidate will possess a general knowledge of arts and culture, be familiar with ticketing software and platforms, have experience in event reporting and sales reconciliation, while also executing excellent customer service. You will be expected to interact regularly with team members and patrons, while able to enforce and uphold Fine Arts Building policies

Candidates with previous experience in Customer Service, Box Office, Audience Services, or Arts Administration are strongly encouraged to apply.

Requirements:

High school diploma or equivalent required
Previous experience with a ticketing system – Spektrix, OvationTix, Tessitura, or similar
Ability to lift up-to 40lbs
Ability to stand, walk for extended periods
Ability to climb stairs and multiple levels of the theater
Ability to work calmly and clearly in high-paced settings as a supportive member of team
Weekend and Evening availability required – Must be available Sundays, Wednesdays and Thursdays
Ability to attend all scheduled dates of training

Ideal Candidates:

Value accessibility, supporting public audiences who will express a range and variation of physical ability: wheelchairs, assistive listening devices, canes, walkers, blind, deaf, captions, ASL
Will elevate anti-racist practices and assist our team in dismantling the systemic racism perpetuated within arts and culture
Passionately brings an appreciation of inclusivity to their role, peers, and our theater audiences, while identifying barriers that prevent full, human participation
Extend grace, patience, and compassion as required by the start-up environment. You are joining a brand new company that is still building and growing – you must be excited by that.
This is a part-time position with a starting hourly rate of $18. Interested applicants should send a resume, cover letter and 3 professional references to jobs@fineartsbuilding.com. Candidates selected for interview will be contacted for an initial interview in mid August.  Anticipated start date will occur at the end of August.

All applicants should  format the subject line of the email as follows:

Your Name : Assistant BO Manager in the subject of your email.
Example : John Doe : Assistant BO Manager

Please note that Fine Arts Building joins the coalition of Chicago theaters in implementing safety policies and guidelines for our staff and audience to protect against the spread of Covid-19. Full vaccination is required to be considered for employment.

The Fine Arts Building was built in 1885, originally designed as the carriage assembly and showroom for the Studebaker Company. Situated on Michigan Avenue overlooking Grant Park, the building was immediately hailed as one of “Chicago’s architectural jewels.” In 1898, the building was repurposed to become the Fine Arts Building, Chicago’s first fine arts colony. From the beginning, the building attracted influential artists from all creative disciplines, becoming a cultural hub for some of the most acclaimed visionaries of their time – A home for art in all forms.

The Fine Arts Building acknowledges its place on the traditional unceded homelands of the Council of the Three Fires: the Ojibwe, Odawa, and Potawatomi Nations. Many other tribes such as the Miami, Ho-Chunk, Menominee, Sac, and Fox also historically called this area home.

The Fine Arts Building strives to be an organization which embraces a commitment to Indigenous rights, racial justice, and cultural equity. As a home to some of Chicago’s most prominent artists, the Fine Arts Building strongly believes that art is for everyone and aims to be a driving force in showcasing art that is accessible to all. The Studebaker Theater and Carriage Hall, while not producing organizations, are committed to building, fostering, and maintaining an inclusive, accessible, affirming, diverse workplace that is an equitable and anti-racist environment for artists to thrive. By honoring our past as a home for art in all forms, we carry that legacy into the future through articulating these core values. This vision of being an intersectional home to today’s artists shapes the organization’s decision-making and institutional policies.

Fine Arts Building is an equal opportunity employer where all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Instructions to Apply:

Interested applicants should send a resume, cover letter and 3 professional references to jobs@fineartsbuilding.com.

All applicants should  format the subject line of the email as follows:
Your Name : Assistant BO Manager in the subject of your email. 
Example : John Doe : Assistant BO Manager

To apply for this job email your details to jobs@fineartsbuilding.com

Pay Rate/Range*: $18/hr