Audience Services Manager

  • Full Time
  • Chicago

Website #MercuryChi Mercury Theater Chicago

Mercury Theater Chicago is seeking candidates for our Audience Services Manager position.

Job Description:

Perform a variety of box office duties for theatre performances including:

  • Daily box office operations including cash handling, accounts management, fiscal reporting, computer systems management, and box office reports
  • Acting as the primary box office attendant during the day
  • Hiring, training, scheduling, and supervising Audience Services Associates
  • Managing, building and updating shows and events in AudienceView ticketing system
  • Hiring, training, scheduling, and supervising House Management, Front of House staff and volunteer ushers
  • Assist and manage concession operations in coordination with Mercury Theater Chicago’s Beverage Director and Managing Director
  • Managing communications among box office, house management, theater management teams.
  • Resolving chargeback issues
  • Contribute to the marketing and sales plans for Mercury Theater Chicago and Venus Cabaret Theater
  • Act as a liaison between Mercury Theater Chicago and outside groups interested in purchasing group tickets
  • Employee must frequently exercise independent judgment and initiative
  • Any special projects and additional duties as assigned by supervisor or Mercury Theater Chicago leadership
  • Represents the company’s best interests in their individual actions

Job Requirements:

  • At least 1 years of experience in a similar environment
  • Must have excellent oral communication skills
  • Evening and weekend availability is a must
  • Establish and maintain effective working relationships as required by job responsibility
  • Must have ability to persuade and influence people
  • Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus.

Mercury Theater Chicago is an equal opportunity employer.

Instructions to Apply:

Please send a cover letter and resume to Eugene Dizon, Executive Producer,

To apply for this job email your details to

Pay Rate/Range*: $35,000 - $40,000, commensurate with experience
Organization Address: 3745 N Southport Ave
Organization Contact Name: Eugene Dizon, Executive Director
Organization Email Contact: