Ticketing Services Associate 

League of Chicago Theatres

Part-Time Ticketing Services Associate 

League of Chicago Theatres 

17 N. Wabash, Suite #520 

Chicago, IL 60602 

Salary: $17/hr-Part Time  

Work Model: In office. This position will have shifting days, 10 – 20 hours per week. The schedule will include weekends. This position does require attendance at events.

Reports to: Manager of Ticketing Services and Full-Time Ticketing Services Associates  

Some of the role’s specific and essential tasks may include: 

  • Additional duties include customer service, group and individual sales, interacting with a large number of purchasers and members 
  • Cash deposits and reporting  
  • Provide professional, friendly, and helpful customer service for customers via phone, in person, and email communication 
  • Provide general day-to-day ticket operations support, including but not limited to order fulfillment and troubleshooting 
  • Work with the marketing and other departments on any ticket sales promotions for events 
  • Troubleshoot ticketing issues and inconsistencies in data setup 
  • Promote The League of Chicago Theatres at outdoor festivals, pop-up locations, and after hour events  
  • Review data analytics 
  • Update Hot Tix inventory and website data 

Experience & Knowledge 

Minimum requirements include knowledge and skills developed through < 3 years of work experience in ticketing services 

Skills 

Candidates should have demonstrated ability of: 

  • Experience with program development, preferably in an arts service environment. 
  • Passion for building the future of Chicago Theatre. 
  • Thorough understanding of the history, culture and current landscape of Chicago Theatre. 
  • Demonstrated communication skills, both oral and written. 
  • Familiarity with Microsoft Office, Google Workspace and WordPress. 
  • Familiarity with ticketing software – Ticketmaster (TMWin) and Spektrix experience is ideal. 
  • Extreme attention to detail. 
  • Demonstrate ability to write clearly and persuasively. 
  • Strong verbal communications skills. 
  • Commitment to social justice and racial equity. 
  • Ability to effectively collaborate with colleagues, and partners. 
  • Willingness to participate in ongoing professional development as well as team and self-evaluation. 
  • Ability to work in a team environment. 
  • Communicate effectively in person and in writing with colleagues and external partners representing a wide range of disciplines and backgrounds (e.g. financial, legal, regulatory, design/construction, and property residents); 
  • Manage and effectively prioritize simultaneous and competing activities and demands 
  • Effectively track data in excel or other online platform 
  • Remain organized, be detail-oriented and meet deadlines, and 
  • Take initiative and exemplify motivation to work towards LOCT’s prescribed mission. 

LOCT is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law.  Staff Job seekers in need of a reasonable accommodation to complete the application process should call 312-977-9483 or submit a request to kristi@chicagoplays.com. All offers of employment are contingent upon a background check. 

LOCT is an Equal Opportunity Employer committed to diversity in the workforce. 

Instructions to Apply:

Email resume and cover letter to kristi@chicagoplays.com

To apply for this job email your details to kristi@chicagoplays.com

Pay Rate/Range*: $17/hr