Ticketing Services Associate

Ticketing Services Associate
League of Chicago Theatres
17 N. Wabash, Suite #520
Chicago, IL 60602

Salary: $19/hr-Full Time Hourly

Work Model: This position will have a hybrid work model with shifting days, 35 – 40 hours per week. The schedule will include weekends. This position does require attendance at events.

Reports to: Director of Ticketing Services & Audience Development and Manager of Ticketing Services

Some of the role’s specific and essential tasks may include:

• Additional duties include customer service, group and individual sales, interacting with a large number of purchasers and members
• Cash deposits and reporting
• Provide professional, friendly, and helpful customer service for customers via phone, in person, and email communication
• Provide general day-to-day ticket operations support, including but not limited to order fulfillment and troubleshooting
• Work with the marketing and other departments on any ticket sales promotions for events
• Troubleshoot ticketing issues and inconsistencies in data setup
• Promote The League of Chicago Theatres at outdoor festivals, pop-up locations, and after hour events
• Review data analytics
• Update Hot Tix inventory and website data/ build shows into the website

Experience & Knowledge

Minimum requirements include knowledge and skills developed through < 3 years of work experience in ticketing services

Skills

Candidates should have demonstrated ability of:

• Experience with program development, preferably in an arts service environment.
• Passion for building the future of Chicago Theatre.
• Thorough understanding of the history, culture and current landscape of Chicago Theatre.
• Demonstrated communication skills, both oral and written.
• Familiarity with Microsoft Office, Google Workspace and WordPress.
• Familiarity with ticketing software – Ticketmaster (TMWin) and Spektrix experience is ideal.
• Extreme attention to detail.
• Demonstrate ability to write clearly and persuasively.
• Strong verbal communications skills.
• Commitment to social justice and racial equity.
• Ability to effectively collaborate with colleagues, and partners.
• Willingness to participate in ongoing professional development as well as team and self-evaluation.
• Ability to work in a team environment.
• Communicate effectively in person and in writing with colleagues and external partners representing a wide range of disciplines and backgrounds (e.g. financial, legal, regulatory, design/construction, and property residents);
• Manage and effectively prioritize simultaneous and competing activities and demands
• Effectively track data in excel or other online platform
• Remain organized, be detail-oriented and meet deadlines, and
• Take initiative and exemplify motivation to work towards LOCT’s prescribed mission.

LOCT is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer

and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 312-554-9804 or submit a request to joanne@chicagoplays.com. All offers of employment are contingent upon a background check.

LOCT is an Equal Opportunity Employer committed to diversity in the workforce.