Ticketing Services Associate

  • Full Time
  • Chicago

Website League of Chicago Theatres

Ticketing Services Associate
League of Chicago Theatres
17 N. Wabash, Suite #520
Chicago, IL 60602

Salary: $19/hr-Full Time Hourly

Work Model: This position will have a hybrid work model with shifting days, 35 – 40 hours per week. The schedule will include weekends. This position does require attendance at events.

Reports to: Director of Ticketing Services & Audience Development and Manager of Ticketing Services

Some of the role’s specific and essential tasks may include:

  • Additional duties include customer service, group and individual sales, interacting with a large number of purchasers and members
  • Cash deposits and reporting
  • Provide professional, friendly, and helpful customer service for customers via phone, in person, and email communication
  • Provide general day-to-day ticket operations support, including but not limited to order fulfillment and troubleshooting
  • Work with the marketing and other departments on any ticket sales promotions for events
  • Troubleshoot ticketing issues and inconsistencies in data setup
  • Promote The League of Chicago Theatres at outdoor festivals, pop-up locations, and after hour events
  • Review data analytics
  • Update Hot Tix inventory and website data/ build shows into the website

Experience & Knowledge

Minimum requirements include knowledge and skills developed through < 3 years of work experience in ticketing services


Candidates should have demonstrated ability of:

  • Experience with program development, preferably in an arts service environment.
  • Passion for building the future of Chicago Theatre.
  • Thorough understanding of the history, culture and current landscape of Chicago Theatre.
  • Demonstrated communication skills, both oral and written.
  • Familiarity with Microsoft Office, Google Workspace and WordPress.
  • Familiarity with ticketing software – Ticketmaster (TMWin) and Spektrix experience is ideal.
  • Extreme attention to detail.
  • Demonstrate ability to write clearly and persuasively.
  • Strong verbal communications skills.
  • Commitment to social justice and racial equity.
  • Ability to effectively collaborate with colleagues, and partners.
  • Willingness to participate in ongoing professional development as well as team and self-evaluation.
  • Ability to work in a team environment.
  • Communicate effectively in person and in writing with colleagues and external partners representing a wide range of disciplines and backgrounds (e.g. financial, legal, regulatory, design/construction, and property residents);
  • Manage and effectively prioritize simultaneous and competing activities and demands
  • Effectively track data in excel or other online platform
  • Remain organized, be detail-oriented and meet deadlines, and
  • Take initiative and exemplify motivation to work towards LOCT’s prescribed mission.

LOCT is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer

and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 312-554-9804 or submit a request to joanne@chicagoplays.com. All offers of employment are contingent upon a background check.

LOCT is an Equal Opportunity Employer committed to diversity in the workforce.

Instructions to Apply:

Send resume and cover letter to emily@chicagoplays.com

To apply for this job email your details to emily@chicagoplays.com

Pay Rate/Range*: $19/hr
Organization Address: 17 N Wabash Ave
Organization Contact Name: Emily Flynn
Organization Email Contact: emily@chicagoplays.com