Audience Experience Manager

Website TheWirtzCenter Wirtz Center for the Performing Arts at Northwestern University

This position manages the experiences of patrons before, during, and after the performance through social media community management, audience development initiatives, and interacting with over 27,500 patrons annually at our shows and through our box office. The Audience Experience Manager partners with the Lead House Manager(s) to offer front-line engagement with patrons, train part-time student employees, and oversee the safety and security of all guests.

Please note: Some evening hours required for events.

Specific Responsibilities:

Box Office Supervision – Supervise Lead House Manager(s) and assist them along with the Box Office Manager in the hiring, training, and scheduling of part-time student front of house staff. Assist the Marketing Manager in the creation and implementation of marketing strategies in the box office.  This position is primarily in Evanston, but may work on either the Evanston or Chicago campus as departmental needs determine.

Operations – Responsible for emergency preparedness and safety maintenance including first aid and CPR training, evacuation plans for performance venues and emergency response training. Assist other Wirtz staff to manage internal and external rental events that require Front of House staff and support.

House Management – Collaborate on programs, inserts, building and performance signage needs. Coordinate and maintain front of house technology such as radios, flashlights, scanners, hearing devices, and POS systems. Collaborate with production teams and marketing to organize post-show discussions and production lobby displays

Concessions sales – oversee pricing, purchasing, inventory and sales for concessions

Audience Development – Proactively identify, establish, and execute relationships with new and existing partners – creating recurrent collaborations that drive new audience acquisition and community partners

Social media – Assist Marketing Manager to develop, manage, and execute content strategies for our social media platforms

Minimum Qualifications:

2-3 years of House Management or Audience Services experience, ideally in a supervisory capacity
A four year college degree, preferably in theatre, theatre management or a related field.
Minimum Competencies: (Skills, knowledge, and abilities.)

Must have excellent organizational and customer service skills.   Should be comfortable working with student staff as well as adult professionals.
Preferred Competencies: (Skills, knowledge, and abilities)

Some knowledge of TheaterMania/OvationTix system very helpful but not required  Looking for pro-active, multi-tasking individual who can delegate and pick up things quickly.

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more.

Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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Pay Rate/Range*: $52-62k
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