House Manager

Fine Arts Building, a historic landmarked building located at 410 S. Michigan Ave, home of the Studebaker Theater (a 600 seat proscenium), is seeking dynamic individuals to join our Audience Experience Team. We are building a talent pool to support our company’s growth and ensure our company is representative of the communities we serve. We view our employees and co-workers as equals who deserve our respect. It is important that we create and foster an affirming space for our employees to be seen as their full selves.
The right candidate will possess a general knowledge of arts and culture, safety and evacuation protocols, accessibility services, while also executing excellent guest service. House Managers interact regularly with team members and guests while embodying and upholding Fine Arts Building policies.

Responsibilities
Reporting directly to the Guest Experience Manager while under the supervision of the General Manager, House Managers offer guidance and stability to our Audience Experience Team. House Managers are the primary liaisons responsible for ensuring the smooth operations of the front of house and Associates.Primary areas of responsibility include the following:

• Venue preparation for events
• Preparation of the associate shift locations
• Unlocking bar locations and concessions areas
• Monitoring and assisting with restocking of concessions
• Maintaining communication with BOH to facilitate lobby and house openings
• Facilitate a smooth ingress and egress
• Address any guest issues with a sense of empathy and authority
• Dismiss associates at the conclusion of their shift/work
• Monitoring & reporting inventory levels
• Assist with training new associates
• Other duties as assigned

Schedule
We present live theater and performance. As a rental company, we are guided by the overall schedule that is provided by clients of the theater. Since FAB/Studebaker Theater does not have a dedicated memberbase and only infrequently produces its own events, our theater schedule depends heavily on the schedule of our renters. This means that House Managers will be expected to be available:

•  Evenings and weekends
• Some holidays
• Fine Arts Building Second Friday community events (once a month)
• Open House Chicago (annually, generally in October)

Shift and Office Hours
This role is offered with an average of 30 hours per week, part time
Event shifts are usually 5 hours, with a call time beginning 2 hours prior to curtain
In-Office hours are scheduled around event schedules with an average of 6-8 hours/week
Required to attend all Manager Meetings (weekly Fridays 4:30-5:30pm)
Required availability for all Studebaker events

Candidates with previous experience in House Management, Theater Operations, Customer Service, or Arts Administration are strongly encouraged to apply.

Qualifications & Skills

• High School Diploma or equivalent required.
• Must be 21 or over. (working around alcohol)
• At least one year of experience in any customer service or customer-facing role preferred.
• At least one year of House Management experience is preferred.
• BASSET certification preferred. (Certification available with employment)
• CPR certification preferred. (Certification available with employment through Red Cross.)
• Able to stand and walk for extended periods
• Able to climb stairs.
• Ability to lift and carry at least 40lbs.
• Weekend and Evening availability required

Ideal Candidates

• Possess a general knowledge of arts and culture, and have a passion for performing arts.
• Value guest relationships and offer assistance readily
• Will communicate effectively with the BOH to ensure a seamless experience
• Have experience in event reporting
• Value Accessibility and have a strong understanding of accommodation services.
• Have the ability to respond gracefully and thoughtfully in complex and challenging situations.

Wage and Status
This is a part-time position with a starting hourly rate of $21.00.

Benefits
Eligible employees may participate in Fine Arts Building’s insurance/benefits programs. Benefits include but are not limited to medical, dental, vision, 401K. Part-time employees must meet minimum hours requirements to be eligible to participate. If eligibility requirements are met, further details will be provided.

Part-time employees are eligible for paid leave and paid sick leave as required by the City of Chicago. Employees begin to accrue leave upon hire and are eligible to use accrued leave after either 30 days (sick leave) or 90 days (paid leave)

Apply
Interested applicants should send a resume, cover letter and 3 professional references to jobs@fineartsbuilding.com.

This is a part-time position with an hourly rate of $21/hour. Interested applicants should send a resume, cover letter and 3 professional references to jobs@fineartsbuilding.com. All applicants should format the subject line of their email as follows:

Your Name: House Manager in the subject of your email.
Example – House Manager : Jane Doe