Assistant Box Office Manager

Fine Arts Building, a historic landmarked building located at 410 S. Michigan Ave, home of the Studebaker Theater (a 600 seat proscenium), is seeking dynamic individuals to join our Audience Experience Team. We are building a talent pool to support our company’s growth and ensure our company is representative of the communities we serve. We view our employees and co-workers as equals who deserve our respect. It is important that we create and foster an affirming space for our employees to be seen as their full selves. .
The right candidate will provide exceptional guest service at all times as you facilitate guest needs and work with our producing partners. Candidates should have the ability to communicate clearly over the phone, maintain a calm and pleasant demeanor while resolving issues, and a genuine passion for theater.

Responsibilities
Reporting directly to the Guest Experience Manager while under the supervision of the General Manager, ABOMs will work closely with the general public within the Studebaker Theater box office. Duties of this role include the following:

• Manages will call and acts as primary box office authority and box office manager on duty
• Assist in the management of the ticket system, Spektrix. Including sales, refunds, and exchanges.
• Communicate event details over the phone, in-person, and through email to guests and producing partners
• Building events within the ticketing platform, Spektrix. Including price lists, seating maps, and event details
• Daily reporting on event sales and reconciliation
• Working with third party vendors to ensure accurate allocation and pricing.
• Regular contact with associates, theater management staff, and guests of the theater.
• Execute excellent customer service and provide a welcoming experience, while enforcing Fine Arts Building and Studebaker policies as needed.

Schedule
We present live theater and performance. As a rental company, we are guided by the overall schedule that is provided by clients of the theater. Since FAB/Studebaker Theater does not have a dedicated memberbase and only infrequently produces its own events, our theater schedule depends heavily on the schedule of our renters. Our Box Office hours are 11:00a to 4:00p, Tuesday through Sunday. This means that ABOMs should provide the following required availability and can be scheduled for the following:

• Evenings and weekends
• Some holidays
• Weekly manager meetings
• Availability for front-of-house quarterly meetings and trainings
• Fine Arts Building Second Fridays community events (one a month)
• Open House Chicago, (annually, generally in October)

Shift and Office Hours

• This role is offered with a maximum of 30 hours per week, part time
• A typical ABOM box office daytime shift is 10:30a to 4:30p
• Event shifts (will call) are usually 3 hours, with a call time beginning 2 hours prior to curtain
• The required office hour availability is Tuesday, Friday, and Saturday (10:30a-4:30p)
• Required availability for all Studebaker events

Candidates with previous experience in Customer Service, Box Office, Audience Services, or Arts Administration are strongly encouraged to apply.

Qualifications & Skills:

• High school diploma or equivalent required
• Previous experience with a ticketing system – Spektrix, OvationTix, Tessitura, or similar
• Ability to lift up-to 40lbs
• Ability to stand, walk for extended periods
• Ability to climb stairs and multiple levels of the theater
• Candidates should possess the ability to work calmly and clearly in high-paced settings as a supportive member of team
• Weekend and Evening availability required

Ideal Candidates

• Value accessibility, supporting public audiences who will express a range and variation of physical ability: wheelchairs, assistive listening devices, canes, walkers, blind, deaf, captions, ASL
• Will elevate anti-racist practices and assist our team in dismantling the systemic racism perpetuated within arts and culture
• Passionately brings an appreciation of inclusivity to their role, peers, and our theater audiences, while identifying barriers that prevent full, human participation
• Extend grace, patience, and compassion as required by the start-up environment. You are joining a brand new company that is still building and growing – you must be excited by that.

Wage and Status
This is a part-time position with a starting hourly rate of $21.00.

Benefits
Eligible employees may participate in Fine Arts Building’s insurance/benefits programs. Benefits include but are not limited to medical, dental, vision, 401K. Part-time employees must meet minimum hours requirements to be eligible to participate. If eligibility requirements are met, further details will be provided.

Part-time employees are eligible for paid leave and paid sick leave as required by the City of Chicago. Employees begin to accrue leave upon hire and are eligible to use accrued leave after either 30 days (sick leave) or 90 days (paid leave)

Apply
Interested applicants should send a resume, cover letter and 3 professional references to jobs@fineartsbuilding.com.

All applicants should format the subject line of the email as follows:
Your Name : Assistant BO Manager in the subject of your email.
Example : John Doe : Assistant BO Manager

The Fine Arts Building was built in 1885, originally designed as the carriage assembly and showroom for the Studebaker Company. Situated on Michigan Avenue overlooking Grant Park, the building was immediately hailed as one of “Chicago’s architectural jewels.” In 1898, the building was repurposed to become the Fine Arts Building, Chicago’s first fine arts colony. From the beginning, the building attracted influential artists from all creative disciplines, becoming a cultural hub for some of the most acclaimed visionaries of their time – A home for art in all forms.

The Fine Arts Building acknowledges its place on the traditional unceded homelands of the Council of the Three Fires: the Ojibwe, Odawa, and Potawatomi Nations. Many other tribes such as the Miami, Ho-Chunk, Menominee, Sac, and Fox also historically called this area home.

The Fine Arts Building strives to be an organization which embraces a commitment to Indigenous rights, racial justice, and cultural equity. As a home to some of Chicago’s most prominent artists, the Fine Arts Building strongly believes that art is for everyone and aims to be a driving force in showcasing art that is accessible to all. The Studebaker Theater and Carriage Hall, while not producing organizations, are committed to building, fostering, and maintaining an inclusive, accessible, affirming, diverse workplace that is an equitable and anti-racist environment for artists to thrive. By honoring our past as a home for art in all forms, we carry that legacy into the future through articulating these core values. This vision of being an intersectional home to today’s artists shapes the organization’s decision-making and institutional policies.

Fine Arts Building is an equal opportunity employer where all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.