Service Operations Supervisor

The primary responsibilities of the Service Operations Supervisor are to perform as host extraordinaire to the finest magic experience in Chicago while supporting staff in all aspects of customer, food & beverage service.

Role and Responsibilities

• Uphold CML core values, tradition and commitment to excellence
• Shift supervision of hourly employees, including servers, bartenders and bar staff, kitchen staff and patron services associates
• Manage the entry and exit of our guests for all performance areas
• Provide guidance to our servers and bartenders in areas of sales, up-selling and steps of service
• Personally ensure our guests have an elevated experience by performing table touches and anticipating solutions
• Provide motivational and supportive leadership to our operations staff, promoting honesty, integrity, and diversity
• This employee will report to the General Manager and work with both the General Manager and Food & Beverage Manager
• Maintain the CML employee celebration program
• Other duties as assigned

Skills and Certifications

• Mastery of Toast POS (experience required)
• Basset certification (required)
• Food Handling certification (required)
• First Aid Certified (preferred)
• Anti-Harassment Training (preferred)
• De-Escalation Training (preferred)

This is a Full-time position, with a salary range of $47,500 to $52,500 per year (determined based on prior experience). Evening and weekend availability is a must. We regard this as a position intended for growth; applicants with an interest in growing with CML by improving their service skillset and honing their abilities will be considered highly.