Ticket Services Representative

Ticketing Services Representative

Department: Ticketing Services

Job Title: Ticketing Services Representative

Reports to: Box Office Treasurer

Type of position: On-Site Hours: Flexible Part-Time 11am-5:30pm weekdays; and events based work for some nights (5pm – 10pm) and/or some weekends 12pm – 9pm (in 4 hour- 6 hour shifts)

GENERAL DESCRIPTION

The Ticketing Services Representative is a part-time, on-site position reporting to the Box Office Treasurer. Primary responsibilities include processing ticketing transactions quickly and accurately using Tessitura CRM software and fielding phone, email, and in-person patron inquiries. As the first point of contact for audiences, this role must provide exemplary customer service. The Harris Theater Box Office is open for phone support Monday to Friday 11:00 am-5:30 pm and for walk-up support 1 hour before curtain to 30 minutes after a performance starts. A typical work week will be 15-25 hours. Evening and weekend availability is required and will be a focus of scheduling or this position. A collective bargaining agreement with the IATSE Treasurers and Ticket Sellers Union Local 750 governs the Harris Theater Box Office.

DUTIES AND RESPONSIBILITIES

• Handle ticket and subscription orders for Harris Theater, resident company, and rental performances

• Promptly respond to patron questions and concerns

• Provide will-call support on performance days, including greeting audience members, coordinating with the Front of House team to troubleshoot seating issues and cash handling

• Maintain ticket database with current information

• Send daily sales reports

• Call patrons about ticket/ performance updates

• Assist in the maintenance of a clean and organized box office

• Secure processing of credit and cash sales

• Other duties as assigned

EXPECTATIONS AND EXPERIENCE

As a member of the Theater team, the Ticketing Services Representative is expected to:

· Uphold the Harris Theater’s mission to be a home for music and dance, and embody organizational core values of artistic integrity, collaboration, belonging, and respect

· Participate in regular team meetings, share ideas, and communicate openly with peers and supervisors about questions, challenges, and successes

· Maintain professional conduct and represent the Theater positively in all interactions with artists, partner organizations, donors, and patrons

The ideal candidate will have:

· Box office experience – understanding of ticket processing, payment security, and basics of cash handling

· Proficiency in Tessitura ticketing strongly preferred

· Familiarity with Ticketmaster’s TM1 Sales platform

· High proficiency with Microsoft Office Suite; understanding of internet-based applications and knowledge of web-based research

• A friendly, approachable, professional and confident demeanor

· Strong customer service background

· Experience leading and managing large crowds

· The ability to stay calm and collected while problem-solving with a sense of urgency

· Strong administrative skills

· Strong written and verbal communication skills

· Ability to work in a change work environment; both sitting and standing for long periods of time

· Willingness to adhere to dress code standards for events

SALARY RANGE AND INSTRUCTIONS TO APPLY The rate for this position is $22.48 per hour. Please submit a resume to jobs@harristheaterchicago.org with “TSR Applicant” in the subject line. Applications will be accepted until the position is filled. No phone calls, please.

The Harris Theater is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, veteran, national origin, disability status, or any protected characteristic as outlined by federal, state, and local laws.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site due to your disability. You can request reasonable accommodation by contacting info@harristheaterchicago.org.