House Manager

Status: Part-time, Seasonal
Location: 1160 E 55th St, Chicago, IL 60615

Job Summary and Key Priorities:

Definition Theatre is seeking House Managers for our upcoming 2026 season.This role supports the smooth and welcoming operation of our front-of-house experience, working closely with the Audience Services Manager and Executive Director before, during, and after each performance. The Audience Services Assistant helps ensure every patron has a safe, accessible, and enjoyable visit by assisting with ticketing, check-in, and seating; supporting ushering; and responding to guest needs in real time. This part-time position requires a flexible schedule, including evenings and weekends, and calls for a calm, customer-focused professional who can communicate clearly, troubleshoot effectively, and lead with care—even in high-pressure or emergency situations.

Schedule for Black Cypress Bayou: 

Previews: February 13 – 16th, 2026
Opening: February 19th, 2026
Production Run: February 20th, 2026- March 14th, 2026
Closing: March 15, 2026

Schedule for keerah:

Previews: May 29th-June 1st, 2026
Opening: June 4th, 2026
Production Run: June 5th, 2026- June 27th, 2026
Closing: June 28th, 2026

Schedule for How We Got On: 

Previews: September 11th 2026 – Sep 12, 2026
Opening: Sep 13, 2026
Production Run: September 18th-26th, 2026
Closing: September 19th, 2026

Show days are Thursday-Sundays with off days Monday-Wednesday.

Qualifications:

• Prior experience in front-of-house, box office, customer service, hospitality, or event operations
• Comfortable working in a live performance environment with large and diverse audiences
• Excellent communication and interpersonal skills, with the ability to remain calm and welcoming under pressure
• Ability to manage multiple tasks at once, including ticketing, seating, and guest support
• Strong problem-solving skills and the ability to make quick, sound decisions in real time
• Reliable and punctual with a high level of professionalism
• Ability to follow safety, accessibility, and emergency procedures and effectively direct patrons when needed
• Comfortable using ticketing systems, basic technology, and point-of-sale tools (or willing to learn quickly)
• Availability to work evenings, weekends, and performance dates