Concessions Manager

JOB TITLE: Concessions Manager

REPORTS TO: Front of House Director

FLSA STATUS: Full-Time, Salary, Exempt

COMPENSATION RATE: $50,000 annually

Union: Non-Union

LOCATION: 170 N. Dearborn St., Chicago, IL 60601

 

POSITION SUMMARY: 

The Concessions Manager is a critical leadership position within Goodman’s Front of House (FOH) team and is responsible for all lobby concession offerings across all bars and gift stores at its 170 N Dearborn St. location as well as the management of the part-time team of Front of House Associates. In collaboration with the Front of House Director, this role will establish and maintain policies that guarantee the highest level of customer service throughout The Goodman’s concessions operation. This is a full-time, salaried position that requires regular afternoon, evening, weekend, and holiday availability to provide observation, management, and additional support of the concessions’ operations and processes.

 

RESPONSIBILITIES: 

• Recruit, train, schedule, and consistently evaluate a team of 20+ part-time FOH Associates under the IATSE 750 Collective Bargaining Agreement (CBA)
• Ensure union compliance, including proper allocation of duties, responsibilities and break schedules
• Maintain performance documentation and conduct disciplinary discussions in collaboration with the Front of House Director as needed
• Develop, maintain, and enforce FOH customer service guidelines in collaboration with the Front of House Director.
• Collaborate with the Front of House Director on development and maintenance of yearly Concessions budgets
• Represent the Front of House department at assigned interdepartmental meetings as needed
• Ensure efficient and thorough preparation, cleanliness and timely maintenance of all concessions areas
• Build, coordinate, and maintain product offerings and menus for lobby bars, gift store, and Patrons’ Lounge in collaboration with Goodman Theatre’s Graphic Design and Development departments, and the Front of House Director
• Serve as the primary contact for all concessions vendors and distributors ensuring timely product orders by established deadlines
• Monitor and submit monthly concessions inventory
• Ensure that Goodman patrons have a superior experience while visiting all concessions stations within Goodman Theatre venues
• Directly supervise the on-shift Front of House and Guest Services staff during performance/event shifts, serving as a House Manager on duty or other support roles as assigned
• Serve as emergency coverage for the FOH Associate team to ensure a smooth operation
• Other duties as assigned

 

QUALIFICATIONS & EXPERIENCE:  

• At least 4 years’ experience working in audience services, concessions, hospitality or another related field preferred. At least 2 years of supervisory experience are preferred
• Excellent customer service skills   and the ability to work independently or as part of a team and thrives in a fast-paced environment where multitasking is required
• Skilled problem solver
• Is highly organized; a creative, strategic thinker capable of evolving ideas into practical plans.
• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.

BACKGROUND: 

Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.

 

We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/Accountability

 

ADDITIONAL INFORMATION: 

Goodman Theatre offers a competitive salary and a comprehensive benefits package including health, dental, paid vacation, sick leave, 401K & Parental Leave.

 

The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

 

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman.

 

The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires.