Front of House

STEPPENWOLF THEATRE COMPANY

Steppenwolf Theatre Company is seeking candidates for part-time Audience Experience Associate. Steppenwolf Audience Experience is dedicated to helping everyone who comes through our doors feel safe, relaxed and invited. Through presenting an intentional and sincere level of service and hospitality, members of this team are committed to cultivating a comfortable and respectful environment that upholds the dignity and experience of our audience, colleagues and guests.

Areas of Responsibility:

• Serves as the first point of contact and information for our audience, engaging them as a friendly, courteous, professional representative of the theatre
• Helps the House Manager monitor and maintain the lobby and theatre spaces (including the elevator lobby and restrooms) for safety, cleanliness, functionality and presentation
• Assists patrons with accessibility requirements
• Coordinates with the box office to resolve ticketing conflicts
• Supervises the lobby and theatre spaces during performances, which includes the accommodation of patrons that have arrived late or left the theatre early for any reason
• Serves as in-house supervision in the theater during performances
• Communicates via radio with other staff members to convey patron issues and ensure smooth operations
• Communicates facilities, patron and safety issues to House Manager for resolution and reporting

Successful candidates will:

• Possess prior experience working in a high-volume customer service setting, preferably in a theater.
• Fast, efficient service techniques in peak service times
• A relaxed appearance and tone when interacting with guests and colleagues, which includes maintaining an unhurried pace and level modulation of voice and volume
• Effective, improvisational problem solving in ever-changing situations
• Strong time-management skills and the ability to work 15-25 hours a week
• Consistent availability on evenings and weekends, as well as during holiday seasons

Hours of Employment

Hours of employment are structured in consideration of performances, which are presented Tuesday through Saturday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings.