Audience Experience Coordinator

Pegasus Theatre is seeking candidates for part-time Audience Experience Coordinator.

Pegasus Audience Experience is dedicated to helping everyone who comes through our doors feel welcome, relaxed and safe. Through presenting an intentional and sincere level of service and hospitality, members of this team are committed to cultivating a comfortable and respectful environment that upholds the dignity and experience of our audience, colleagues and guests.

Areas of Responsibility:

• Coordinates the Audience Experience (Box Office) team and scheduling. All Audience Experience Associates serve as the first point of contact and information for our audience, engaging them as a friendly, courteous, professional representative of the theatre.
• Helps monitor and maintain the lobby and theatre spaces (including the restrooms) for safety, cleanliness, functionality and presentation.
• Assists patrons with accessibility requirements.
• Resolve ticketing conflicts.
• Supervises the lobby and theatre spaces during performances, which includes the accommodation of patrons that have arrived late or left the theatre early for any reason.
• Serves as in-house supervision in the theater during performances.
• Communicates via text/walkie-talkie with other production staff members to convey patron issues and ensure smooth operations.
• Communicates facilities, patron and safety needs or issues to Producer for resolution and reporting.

Successful candidates will:

• Possess prior experience working in a high-volume customer service setting, preferably in a storefront theater.
• Fast, efficient service techniques in peak service times.
• A relaxed appearance and tone when interacting with guests and colleagues, which includes maintaining an unhurried pace and level modulation of voice and volume.
• Effective, improvisational problem solving in ever-changing situations.
• Strong time-management skills and the ability to work 15-25 hours a week.
• Consistent availability on evenings and weekends, as well as during holiday seasons.

Working Hours:

Hours are structured in consideration of performances, which are presented Thursday through Saturday evenings, with matinees on Sundays. Extra shift availability is also occasionally available to support special events and extra programming (e.g., Young Playwrights weekday matinees in January.)

Compensation:

Hourly rate is $20 per hour.

NO PHONE CALLS PLEASE

About Pegasus: https://pegasustheatrechicago.org/about/

Pegasus Theatre Chicago is a professional, nonprofit theater that has been supporting Chicago’s diverse community for over forty years in the promotion and development of new artists for the stage. We are invested in theatre that provokes dialogue and inspires a shift in thinking.  We produce theatre that examines social issues and engages in arts education programs that develop the next generation of writers, thinkers and game changers.