Box Office Manager

  • Full Time
  • Chicago

Website athenaeumcenter Athenaeum Center for Thought & Culture

A Place Where Beauty Matters

Job Title: Box Office Manager

Location: Chicago, IL

Terms: Full-Time

Requirements: Ability to work evening and weekend hours per events scheduled

About Us:

The Athenaeum Center was built in 1911 on the St. Alphonsus campus and is home to Chicago’s oldest continuously-operating off-Loop theater. Our mission is to invite people into encounters with beauty and to revitalize the great Catholic tradition of the arts from our location in one of Chicago’s most unique religious, artistic, and civic buildings. At the Athenaeum Center for Thought and Culture, we believe that beauty has the capacity to build up culture, transform society, and change lives. We hope to help you contemplate, encounter, and delight in beauty.

Job Overview: 

Athenaeum Center for Thought & Culture maintains an outstanding reputation for customer service by the leadership role of the Box Office Manager. This candidate will manage and lead a team of Box Office staff that is responsible for providing the highest level of service in order to build and maintain a strong audience following and event experience to the Athenaeum Center. This role manages box office operations, guaranteeing accurate show builds, reporting and efficient ticketing procedures for staff and patrons across all sales channels. The ideal candidate thrives within a dynamic planning process, translating innovative producing ideas into streamlined systems in Tessitura.

Responsibilities and Duties

Event Planning

Lead the Box Office Advance for all events
Build and maintain all events for the Athenaeum Center within the ticketing software, including in-house season, resident companies, and third party renters
Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion
Assist with the monitoring of all ticket inventory and sale progress
Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
Implement strategies to increase sales and attendance
Manage design of print and e-tickets for each production
Maintain performance-related keywords and collaborate with Marketing to maintain company brand

Customer Service & Ticketing

Process day-to-day ticket transactions
Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
Communicate with patrons by phone, email, mail, and in person
Ensure Audience Services department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
Develop strong working relationships with renters, resident companies, ticketing staff, guests, and affiliated partners
Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticket Scanning, etc.)
Head of ticketing services and the main contact for all events at the venue

Management & Administration

Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
Develop and maintain training materials on Box Office policies and procedures.
Ensure all Box Office Staff adheres to the company’s ticket operations policies and procedures
Create a positive & collaborative working environment and maintain staff morale
Monitor all ticketing software and hardware and report any issues immediately
Embrace all new ticketing technology
Maintain and interact with ticketing system community
Keep current with all key ticketing trends in entertainment industry
Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
Assist Sales with information related to Audience Services

Financial Duties

Maintain accurate Box Office accounting records and archives
Ensure venue Box Office staff adheres to company’s cash handling policies and procedures
Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
Responsible for the preparation of all Box Office settlement reports on event nights
Actively participate in event settlements, as needed
Prepare and submit payroll for box office and front of house employees
Reconcile monthly ticketing transactions
Setup and reconcile all third party ticket sales
Requirements:

The Box Office Manager should have the following skills, educations, and experience:

Minimum of 2 years experience in Box Office, including management level work experience
Strong knowledge of customer service, computer operations, and accounting/cash management procedures
Ability to work a flexible schedule, including evening and weekend hours
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
Ability to communicate respectfully with diplomacy across all levels of business is essential
Excellent written and verbal communication skills
Excellent leadership and team management skills
Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Comfort with making changes on short notice
Strong proficiency in computer skills, including use of MS Office or Google products
Experience with Tessitura ticketing software
Reports To:

This position reports to the Executive Director
This position’s direct reports are: Box Office Representative

Benefits

Holiday and paid time off
Full benefits package including medical, dental vision, life insurance, disability, accident, flexible spending and transit
401(k) plan with company match

Instructions to Apply:

Please apply using the URL below.

To apply for this job please visit athenaeumcenter.applytojob.com.

Pay Rate/Range*: 45,000-60,000
Organization Address: 2936 N Southport Ave, Chicago IL 60657