Front of House Manager

  • Full Time
  • Chicago

Website AuditoriumChgo Auditorium Theatre

The Theatre for the People

Mission:  The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre.

Commitment: The Auditorium Theatre thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.

Position Summary
The Front of House Manager is responsible for managing all Front of House operations.  This role will ensure a high caliber guest experience for all Theatre guests, will address, document, and resolve all guest concerns and emergency situations, and will manage, mentor, and support the Front of House team.

Major Areas of Responsibilities
-Deliver the highest caliber of guest services during all events and functions within the Theatre
-Be present for all Theatre events to ensure proper event prep, consistent staff performance, and efficient guest service orientated operations
-Responsible for a safe and efficient in-gress and e-gress
-Coordinate start of show, intermissions, and other necessary event requirements with the Production Manager
-Respond to escalated emergencies or guest related issues/concerns in a timely manner
-Handle all event related documentation i.e. Incident, emergency, employee, security, and house flash reports
-Collaborate with the Box Office Manager, Food & Beverage Manager and Production Manager on a consistent basis
-Schedule, train, and manage Front of House staff, including FOH Supervisors, ushers, security, EMT, doormen, and volunteers
-Provide pertinent event information to staff for events and functions during pre-event meetings and/or electronically
-Develop and implement new creative concepts in operations, policies and procedures
-Handle all ADA requests and accommodations
-Plan, manage and staff all pre and post VIP functions
-Scout staff to ensure appropriate staffing pool
-Facilitate accurate payroll processing for staff and timely resolution of related issues
-Work with General Manager regarding employee matters and resolutions
-Create, update, and maintain all Front of House operation manuals and SOPs
-Conduct drills for staff under the emergency response plan
-Manage Department operating budget
-Participate in client walk-throughs, provide recommendations for best operations, and assist in creating event budgets
-This position supervises 75+ part-time team members.

Experience
3 – 5 years

Knowledge/Skills/Abilities
Relevant knowledge, skills, and abilities is the most important qualification of this position.
-Knowledge and experience with front of house operations and practices within a large Theatre environment
-Supervision and management of large diverse FT and PT staff
-Available to work a flexible schedule, including evening and weekend hours
-Excellent verbal and written communication skills
-Solid organizational skills
-Highly computer literate
-Independent problem solving and multitasking skills in a fast-paced, high energy, artistic environment
-Strong spirit of optimism and collaboration.
-Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)

Benefits
Medical, dental, and vision benefits available. Other benefits includes paid time-off and holidays, a flexible work schedule, and complimentary tickets to select performances.

The Auditorium Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. BIPOC candidates are strongly encouraged to apply.

Instructions to Apply:

A cover letter, resume, and references are needed to apply.

To apply for this job please visit www.auditoriumtheatre.org.

Pay Rate/Range*: $45,000-$69,000