DEPARTMENT – Audience Services
DIRECT REPORTING – Audience Service Director & Audience Services Management
POSITION STATUS & SCHEDULE – Flexible Part Time; generally 15-30 hours per week hours are dependent on events/box office hours. Weekends and evenings are required. Position is year round and with paid training. Ideal for music and performing arts lovers and anyone looking for a way to be a part of one of the fastest growing theatres in the Chicago area.
POSITION – The ideal candidate must be friendly and upbeat and love working in a fun, continuously changing and fast-paced environment. The Audience Services Associate is responsible for selling tickets over the phone and in person at the box office. Additionally, the Audience Services Associate provides exemplary customer service to all patrons between Paramount Theatre, RiverEdge Park, and Copley Theatre. Our staff is cross-trained to handle both incoming and outgoing sales calls and various other duties.
Hire/Start Date: August 2019
Field inbound calls with ticketing or subscription inquiries and be able to respond to customer needs promptly and professionally
Ensure the best possible experience for the patron
Become familiar with the most up-to-date show information and be able to communicate that to patrons
Handle cash and reporting
Perform outbound sales calls as assigned
Coordinate duties as assigned by the Audience Services Management Staff to ensure all projects are completed in a timely manner
Experience in a box office or busy sales environment
Experience with or willingness to quickly and adeptly learn a computerized ticketing system
Ability to demonstrate unfailing commitment to customer service and respond promptly to customer needs while upholding the organization’s values
Reliable and personable with a collaborative spirit; must be open to taking on new tasks and challenges and able to adapt to changes in a fast-paced work environment
Ability to work outdoors during RiverEdge Park season and possibly in inclement weather
ACCA is an Equal Opportunity Employer committed to creating a diverse and inclusive environment, and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, marital or familial status, veteran status, or any other characteristic protected by law. ACCA encourages people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who are eager to help us achieve our vision of a diverse and inclusive community.
Please submit your cover letter and resume to email@example.com with subject line: Audience Services Associate, or mail to Paramount Theatre, ATTN: Audience Services Director, 8 East Galena Blvd. Suite 230, Aurora IL 60506.
Phone calls will not be accepted.
To apply for this job email your details to firstname.lastname@example.org