Box Office Associate

Chicago Kids Company is Chicago’s oldest children’s theater company now celebrating their 32nd Season! Their mission is to enrich the lives of the young children of Chicago with their classic fairy tale productions, theater classes, and summer theater camps.  Their shows and educational programs introduce children ages 2 to 17 to the magic of live theater, and inspire children to laugh, create, and dream.

Job Summary
Under the supervision of the Box Office Manager, the Box Office Associate is the front line of patron contact assisting with single ticket purchases and group sales. They provide quality customer service over the telephone, email, or in person. The goal is to offer an easy-going simple ticketing process from start to finish.

Essential Duties
·       Answering phones and emails—we are looking for someone with excellent customer service
·       Creating customer contracts and coordinating all aspects of the visit to our theaters
·       Following up with customers, teachers, and field-trip coordinators
·       Handling all accounts payable and receivable
·       Handling our online and in-office ticket sales
·       Creating audience seating charts
·       Maintaining the Reservation Book and the Mailing List
·       Inventory and office maintenance
·       Assisting parents with class and summer camp enrollment
·       Working with and reporting directly to the Box Office Manager
·       Working with crazy, loud theater people
·       Jumping in wherever is needed:  painting scenery, making props, seating the children at the theater, creating colorful merchandise, etc.

Qualifications
 
The right personality/fit is equally important as having the correct qualifications.  We are looking for a bright, positive, friendly individual who can handle 9 things at one time. 

·      Strong understanding of Microsoft suite and related software
·      Organized, coordinated, and able to multi-task
·      Possess excellent customer service skills.
·      Possess exceptional attention to detail

1-2 years administrative experience in a professional setting preferred
·      Bachelor’s degree preferred

Compensation

This is a part-time seasonal position.  20-25 hours per week from October 2024 thru April 2025.  (Weekdays only, daytime hours only).  Hourly rate is $18/hour.  Chicago Kids Company’s Office is located at 4124 N Nashville Ave., Chicago, IL. 60634