Box Office Attendant

At the Chicago Magic Lounge, our mission is to bring the wonder and excitement of Chicago’s signature close-up and parlor magic to the city’s vibrant nightlife while building a dynamic community of professional magicians.

We host performances seven nights a week, always with a fresh lineup, so every visit is a brand-new adventure! Whether you are discovering our hidden entrances, catching a magician behind the bar, or marveling at stage shows and walk-around table magic, you are in for an unforgettable night of wonder.

As a Box Office Attendant, you will be the first point of magic for our guests, guiding them from their initial ticket purchase all the way through to an amazing, memorable experience.

ROLE AND RESPONSIBILITIES

• Be the friendly face and welcoming voice of the Chicago Magic Lounge, connecting with our guests through both written and verbal communications

• Help guests purchase tickets, merchandise, or gift cards, and answer their questions about our shows, ticket options, and the venue itself

• Keep an eye on guest notes and inquiries, and proactively ensure any special needs are handled for a seamless guest experience

• Stay on top of all ticket and merchandise inventory and communicate information to relevant team members

• Prepare and send curtain emails to ticketed guests prior to their visit to share important details and set the stage for a great night

• Prepare guest lists and other daily paperwork to share with the nightly operations team

• Assist with group sales and share pertinent information with the nightly operations team

• Assist Marketing Director with Donation Requests

• Manage private event inquiries in coordination with the General Manager

• Maintain a clean and organized box office

• Other duties as assigned

All Box Office staff will be expected to have and keep current the following training and certification:

• De-escalation training

• Sexual Harassment Prevention and Civility training

• Microsoft Office proficiency