Concessioner

Concessioner
The Concessioner is responsible for maintaining operations and assisting customers in lobby concessions stands. This position assists in setting the example and ensuring the highest level of guest experience in concessions and reports to the House Manager.

Essential Responsibilities

Greet and serving guests at the registers; taking orders and serving snacks and beverages to customers in a fast-paced environment
Cash handling and accepting payments via debit and credit cards
Reconciling sales reports and registers at the end of every shift
Replenishing concessions serving stations
Cleaning and maintaining orderly counters, service areas, and concessions displays
Managing inventory; assessing inventory and preparing product orders as necessary
Stocking and restocking inventory items as necessary
Expediting resolution of patron conflicts and concerns, elevating to the House Manager as necessary
In the event of an emergency, directing patrons and staff to safety
Breaking down concessions areas before the end of show for patron egress
Qualifications
Qualifications

Excellent customer service instincts aligned with company mission and core values
Ability to greet all patrons with enthusiasm, warmth, and a positive attitude as a key public facing representative for the Theater
Must be over 21 years of age
Must provide proof of BASSET certification or be willing to undergo BASSET certification process
Prior concessions and bar experience preferred including Square or other POS systems
Previous experience in the hospitality industry in a professional venue
Attention to detail, especially in excellent cash handling skills and knowledge of daily sales reporting
Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness
Must be able to multi-task and be self-motivated, with a sense of urgency and the ability to prioritize tasks and leverage problem solving skills
Generally proficient with computers, iPads, Square hardware, and basic office equipment
Excellent verbal communication skills
Proficient with two-way radio communication with the ability to hear conversation through an earpiece during the performance
Must be able to lift up to 50 lbs
Pay & Benefits

Part time, hourly, seasonal
Rate: $17.85/hour