Front of House Lead

Serve as front of house lead at events and exhibits held at the McAninch Arts Center located on the campus of College of DuPage.

Primary role is to work events and exhibits to deliver a high standard of exceptional customer service to all patrons. Greet guests and answer questions, help to resolve issues and assist with patron services, including but not limited to, seating, will-call, emergencies and overall comfort of patrons.

Duties include:

• Coordinate/print/place any additional signage required for an event.
• Supervise volunteer and paid ticket takers and ushers, including lead pre-event meeting which includes assigning locations and tasks.
• Ensure theatres, restrooms, lobby and all public spaces are clean, safe and welcoming. Communicate with custodial, grounds and engineering staff, as needed.
• Enforce policies regarding use of cameras and recorders, food and beverages, access and seating. Provide prompt, professional and courteous responses to all patron concerns.
• Follow all established procedures for opening and closing of house and/or exhibition. Coordinate the opening of the house/exhibit with Production Manager/Curator. Carry out established intermission procedures. Adhere to all emergency procedures intended to ensure the safety and comfort of patrons. Ensure compliance with all ADA accessibility requirements.
• Assist House Manager with merchandise sales including staffing and reconciling sales as needed. Coordinate any giveaways as provided by the artists for day of show.
• Other duties as required.