Front of House Manager / Usher

Definition Theatre is searching for more Front of House Managers/Ushers to join its team.

Status: Part-time, Seasonal
Location: 1160 E 55th St, Chicago, IL 60615

Overview

The Front of House Manager is a part of our Audience Services team responsible for managing the front of house and audience engagement operations during each season. Managers work closely with Definition Management and the box office to ensure that operations run as smoothly as possible before, during and after the show, to provide the best customer service possible.

This part-time position requires a flexible work schedule, including evenings, weekends. This position will help to ensure that all patrons have a safe and pleasant experience, providing stellar customer service while managing and troubleshooting seating. Effectively directing staff and patrons in the event of an emergency. Communicating with other departments while addressing, documenting, and resolving all guest concerns.

Schedule provided upon submission, but Definition has recurring shows + performances Thursdays-Sundays.
Managers are scheduled 10-20 hours per week, per production.
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Qualifications

• Candidates should be over 18.
• Passionate about connecting donors to Definition’s mission and providing a welcoming, inviting experience to supporters at any level.
• Belief that equity and social justice are important and driven to hear, reflect, and act on this belief.
• Creative individuals who can think “outside the box” with a strong attention to detail and organization.
• Able to prioritize tasks, organize time effectively, and respond to changing deadlines; must have ability to manage multiple tasks at a given time.
• Access to a car is preferred, but not mandatory.

Compensation

• Front of House Managers are compensated at $18/hr and typically work 4-5 hour shifts for 10-20 hours per week when in season.