Overview

Job Title: Emerald City Theatre Audience Services Associate

Dates of employment: Begins the week of Feb 25th

Reports to: Audience Services Manager/Front-of-House Supervisor

 

Purpose: Serve as Emerald City Theatre representative at all Emerald City Theatre performances.

 

Responsibilities:

The Audience Services Associate acts as both a Front-of-House staff member, as well as the “face” of Emerald City Theatre at our respective performance venues. At the Athenaeum Theatre, this position will be responsible for greeting patrons, facilitating the pre-show/post-show activities, handling all merchandise sales, and providing our patrons with key information on ECT artistic/education programming. The Audience Services Associate will also be responsible for performance report communications and inventory/sales reporting.

 

Availability:

Corduroy – Athenaeum Theater (2936 N. Southport)

March 1st – April 14th

General performance schedule (schedule varies week-to-week):

Student Matinees: Tues-Fri, 10:30 AM

Public Performances: Saturdays, 10:30 AM and 1:00 PM

 

Qualifications and Skills:

•           Excellent face-to-face customer service skills

•           Enjoys interacting with children of all ages, including babies and toddlers

•           A general understanding of and passion for family theater

•           Works well in a fast-paced, crowded environment

•           Retail/ merchandise experience

•           Experience controlling crowds in an efficient and courteous manner

•           Good teamwork and quick problem-solving skills

•           Ability to count and handle cash and make change

•           Experience with Patron Manager a plus

•           Familiarity with Square, Google Drive, and Excel spreadsheets and data entry, with high attention to detail

•           Ability to lift and carry up to 40 lbs. and climb stairs

•           Ability to stand for 3 to 4 hours

Instructions to Apply:

Please send resume and cover letter to Ben Kaye (Audience Services Manager) at bkaye@emeraldcitytheatre.com

To apply for this job email your details to bkaye@emeraldcitytheatre.com

Pay Range: $12/hr
Organization Address: 2936 N Southport Ave, 60657