Guest Experience Team

Overview
As a Guest Experience Guide, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Greeter, Flight Guide, or Entry Scanner, to name a few. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following Flyover standards and operating procedures. The Guest Experience Guides should always strive to maintain a positive attitude and a safe environment for all guests and team members.

This role is posted for our Summer/Fall 2025 Season and based in Chicago, IL and legal ability to work in the United States is required.

What will you do in this job?
Reporting to the Guest Experience Supervisors, duties include, but are not limited to:

Greeting guests and answering questions in a welcoming and positive manner.
Ensuring accurate information is provided to guests in terms of experience, price, restrictions, and content.
Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information.
Directing guests around the different areas of the attraction and assisting them onto the iRide gondolas.
Ensuring all ride and facility safety precautions are met and informing the Operator and Supervisors of any concerns.
Lead by example to ensure Flyover Chicago operating procedures, safety of guests and team members, and service standards are consistently maintained by all team members.

Communicate efficiently using proper radio protocol.
Assist with evacuation and shelter-in-place procedures in the event of an emergency.
Share knowledge with guests about Navy Pier, Chicago, and other tourist attractions around the venue.
What skills and experience do you need for this job?

DESIRED SKILLS

Ability to have fun in a creative and exciting environment
Excellent communication skills
Flexibility to complete various tasks in different roles
Ability to problem solve
High attention to detail
Outstanding guest service skills
Independently motivated with a consistent high level of energy

EXPERIENCE & QUALIFICATIONS

Availability to work a variety of shifts including days, evenings, weekends, and Holidays
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environments
Ability to lift loads of up to 30 pounds as necessary
Solid knowledge base about Chicago and local area
Experience in the tourism/hospitality industry an asset
Public speaking experience is an asset
Fluency in a language in addition to English is an asset

To handle this job successfully, any person hired has to be able to perform each task well. Flyover Chicago will make any reasonable accommodation possible to help a person with disabilities to perform their job. This job is based in Chicago, IL with Pursuit’s Flyover Chicago team.