Overview

Position Number: CPTN11040PARTS
Department: Performing Arts – PARTS
Position Type: Temporary Casual – TC
Pay Type: Hourly Non-Exempt
Schedule: Will be set according to need and show/event schedule
Salary Range: Salary Range 7

Overview:
Act as front of house lead at the McAninch Arts Center entertainment events with the goal of ensuring a patron-centered focus.

Description:
Deliver a high standard of exceptional customer service to all patrons.
Assist with patron services, including but not limited to, seating, will-call, emergencies and overall comfort of patrons.
Supervise volunteer ticket takers and ushers.
Ensure that theatres, restrooms, lobby and all public spaces are clean, safe and welcoming. Communicate with custodial, grounds and engineering staff, as needed.
Enforce policies regarding use of cameras and recorders, food and beverages, access and seating.
Carry out established intermission procedures.
Provide prompt, professional and courteous responses to all patron concerns.
Adhere to all emergency procedures intended to ensure the safety and comfort of patrons.
Ensure the orderly exit of patrons and follow procedures for closing of house.
Ensure compliance with all ADA accessibility requirements.
In the absence of the Assistant Concessions Manager/House Assistant Manager, assure front of house responsibilities.
Other duties as required.

Qualifications:
REQUIRED:

EXPERIENCE: Related customer/patron service or public relations experience. Proficiency in spoken and written English.

EDUCATION: No requirements

PREFERRED:

EDUCATION: CPR Certification

Additional Information:
Considerable public contact, flexible hours, mostly evenings and weekends as performances are scheduled.

Pay Range: Hourly Non-Exempt