Overview

Position Reports to:  Director of Ticket Services

Summary

This position provides customer service to constituents attending the theatre and office support.

Responsibilities

·         Administer Microsoft Teams for the office, keep all posted info updated, and edit channels and documents in order to make the most of the info-sharing platform

·         Create and maintain documents for Distribution in Teams, including On Sale info sheets, Access Info sheets, etc.

·         Work with Box Office Manager on third party fulfillment, allocations, maintenance, and payment

·         Provide season/performance information to InterPark (our parking garage partner) and serve as the go-between for information flow

·         Provide season/performance information to TAP (Teen Arts Pass) and provide monthly reporting

·         Serve as secondary for reviewing subscription and single ticket orders from Priority Sales Department

·         Work with other Managers to ensure that daily office tasks and incoming requests are completed in a timely manner

·         Respond to and maintain inbound email from patrons

·         Appropriately aid in escalated situations

·         Serve as knowledgeable resource to part-time staff for questions or issues

·         Regular communication with other departments such as Front of House, Development and Marketing to deal with ticketing issues, house orders, and various special events or offers

·         Work with other Managers to ensure that daily office tasks and incoming requests are completed in a timely manner

·         Provide support to management for projects and daily tasks as needed

·         Process all elements of subscriber and single ticket transactions: sell single tickets, subscriptions, and process exchanges

·         Handle cash, check, and credit card transactions; maintain integrity of cash drawers each start of business day and handle nightly reconciliation of income/cash drawers

·         Complete other duties as assigned in support of the Goodman Theatre Ticketing Services Department to ensure quality constituent service

Qualifications

·         2+ years Box Office Management or similar experience

·         Knowledge of Tessitura ticketing software required

·         Ability to work independently as well as in a team and group environment

·         Ability to work efficiently with attention to detail in a fast-paced work environment

·         Sensitivity to patron billing and credit card information

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Instructions to Apply:

Interested applicants should send a cover letter and resume to: https://www.ikrut.com/microsite/pages/Goodman%20Theatre/default.html

Please indicate in the cover letter how you heard about this position. No emails or calls please.

Pay Range: commensurate with experience