Guest Services Associate

JOB TITLE: Guest Services Associate

REPORTS TO: Guest Services Manager

FLSA STATUS: Part-Time, Hourly, Non-Exempt

COMPENSATION RATE: $19.25 per hour

UNION: IATSE Local 750

LOCATION: 170 N. Dearborn St. & 333 N LaSalle St., Chicago, IL 60601

POSITION SUMMARY: 

The Guest Services Associate is an integral part of the Goodman’s front-of-house department at both the 170 N. Dearborn location as well as at the Theater of the Mind venue, located at 333 North Randolph. This position is responsible for operating the information desk at 170 N. Dearborn and providing customer service to all patrons and visitors at both locations. The Guest Services Associate greets and proactively anticipates the needs of guests and offers thoughtful solutions. This is a part-time position that requires regular evening and weekend hours.

RESPONSIBILITIES: 

• Welcome all guests in a professional, friendly and engaging manner
• Identify and anticipate guest needs
• Remain knowledgeable of all Goodman accessibility offerings.
• Answer guest inquiries about Goodman services, facilities, box office, and surrounding area
• Accurately log and deliver packages, mail and messages
• Follow all security and safety policies and procedures
• Have knowledge of emergency procedures and assist as needed
• Complete the opening & closing procedures of the facility
• Perform other duties as assigned

QUALIFICATIONS & EXPERIENCE:  

• Customer service-related experience in a high-volume setting preferred.
• Hospitality experience a plus
• Must possess sophisticated verbal and communication skills
• Computer literate in Microsoft Office applications
• Highly responsible and reliable
• Ability to work in a fast-paced environment
• Strong interpersonal and problem-solving abilities
• Ability to work stationary and active shifts depending on the type of shift (performance/non-performance)
• Ability to submit shift availability for at least three shifts per week (with at least one of those falling on a Saturday or Sunday performance)
• Ability to work with a flexible schedule (mix of day and evening shifts)
• Capable of moving deliveries of up to 50 lbs.
• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.

BACKGROUND: 

Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.

We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/Accountability

ADDITIONAL INFORMATION: 

The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman.

The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires.