House Manager

JOB TITLE:  House Manager

REPORTS TO: Front of House Director

FLSA Status: Hourly, Part-Time, Non-Exempt

HOURLY RATE: $23.00 per hour

LOCATION: 170 N. Dearborn St., Chicago, IL 60601

POSITION SUMMARY:  

The House Manager is responsible for overseeing Goodman Theatre’s Front of House operation and to serve as the main public contact for patrons, visitors, and staff during scheduled performances and events. This role manages on-shift bartenders, gift store associates, coat check attendants, and other support roles. Additionally, this role ensures the safety of guests before, during and after the performance in collaboration with Goodman Theatre’s Guest Services department and third-party security team. This position offers additional administrative support to the Front of House department as needed. This is a part-time, hourly position, with availability requirements that include; a mix of afternoons, evenings, (M-F/Sat/Sun), and weekend shifts typically from 11:30am-5pm (matinee performances) and 5pm-11:30pm (eve performances). Some later evenings are required due to special event scheduling. Candidates must be available for either the week of Thanksgiving or Christmas holidays during Goodman’s annual production of A Christmas Carol.

RESPONSIBILITIES: 

• Serve as the main representative for the Front of House Department and Goodman Theatre at all assigned performances and events, offering superb customer service to all who enter the building
• Supervise and support the Front of House staff for assigned performances, internal/external rentals and other special events
• Ensure cleanliness and timely maintenance of all Front of House areas prior to patron arrival times
• Maintain the supply of playbills, stuffers, and additional marketing materials for patrons and visitors as designated by the Front of House Director
• Oversee daily distribution/reconciliation of cash banks (bars and gift store) and record-keeping of credit card tips for Front of House staff
• Ensure that Goodman patrons have a superior experience at the theatre
• Assist with routine inventory tracking for the Goodman Theatre Bar and Gift Store
• Perform other Front of House and Event support roles as assigned to support the overall FOH operation.

QUALIFICATIONS & EXPERIENCE: 

• At least two years’ experience working in customer service, ideally in the special events or performing arts fields. Supervisory experience is strongly preferred.
• Ability to communicate and work effectively in a team setting with diplomacy, tact, friendliness, poise, and authority
• Demonstrated ability to work independently and solve problems critically.
• Experience working with a Point-of-Sale system (Toast preferred)
  CPR/First Aid certification required (or willingness to obtain if hired)
• Basset Certification required (or willingness to obtain if hired)
• Experience in a union setting beneficial
• May be required to stand for extended periods of time and be able to lift program boxes and other equipment as needed (approx. 40lbs)
  throughout their shift
• Can submit availability for no less than 4 shifts (approximately 20-25 hours based on show/event run times) per week. One shift per week must fall on a Saturday or Sunday performance.
• Thrives in a fast-paced environment

ADDITIONAL INFORMATION: 

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— the Goodman Theatre seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at the Goodman Theatre.

BACKGROUND: 

Join the dynamic team of arts professionals at the Goodman Theatre! Chicago’s theater since 1925, Goodman Theatre is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics. As a cultural and community organization, Goodman Theatre is committed to using the art of theater for a better Chicago. Using the tools of the theatrical profession, the Goodman’s Education and Engagement programs aim to develop generations of citizens who understand the cultures and stories of diverse voices.

We at Goodman Theatre are storytellers who believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which each individual is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. The inclusion of difference(s) such as ability, age, background, beliefs, ethnicity, gender, gender expression, race, sexual orientation, socioeconomic status and all other identities represented across staff, board, artists and audiences help make us better equipped to live these values—on stage and off. Learn more at GoodmanTheatre.org/Accountability