Ticket Services Representative

JOB TITLE: Ticket Services Representative

REPORTS TO: Ticket Services Manager

FLSA STATUS: Part-Time, Hourly, Non-Exempt

COMPENSATION RATE: $17.82 per hour

UNION: IATSE Local 750

LOCATION: 170 N. Dearborn St. & 333 N LaSalle St., Chicago, IL 60601

POSITION SUMMARY: 

This position is responsible for providing high-quality customer service to patrons attending the theater. This position operates on a hybrid schedule, with both in-person and remote components and will require nights and weekend shifts at both the Theater of The Mind (333 North Lasalle St) and The Goodman (170 North Dearborn St) locations.

RESPONSIBILITIES: 

• Process all elements of subscriber and single ticket transactions: sell single tickets, subscriptions, and process exchanges
• Appropriately assist patrons with access needs and special-seating requests
• Assist with patron account maintenance projects
• Complete other ticketing related tasks in support of the Goodman’s Ticket Services Department to ensure quality constituent service

QUALIFICATIONS & EXPERIENCE:  

• Ticketing and Customer Service experience preferred.
• Proficient in CRM platforms, with a preference for Tessitura
• Ability to work independently as well as in a team and group environment
• Ability to work efficiently with attention to detail in a fast-paced work environment
• The box office is open seven days a week, therefore weekend and evening availability is required—ideally, 24 hours per week
• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.

BACKGROUND: 

Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.

We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/Accountability

ADDITIONAL INFORMATION: 

The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman.

The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires.