The Grant Park Music Festival (the Festival) in Chicago, Illinois seeks a full-time Front of House Manager for the 2020 summer season of concerts and movies in Millennium Park, produced by the Festival and the City of Chicago’s Department of Cultural Affairs and Special Events (DCASE). Work would begin in early April and continue through late September. The Front of House Manager will report to the Festival’s Chief Marketing Officer. The Front of House Manager is the leader of the Front of House team of ushers and works to ensure an enjoyable and safe experience for the nearly one million patrons who come to festivals, concerts and movies at Millennium Park each summer. Qualified candidates for this position will have extensive team leadership experience, an appreciation for a wide variety of music/performance genres, and a demonstrated ability to succeed in a fast-paced work environment.
- Manage front of house needs for over 80 summer events including concerts, films and festivals, 50 open rehearsals, and numerous ancillary events.
- Manage the hiring, scheduling, training, and supervision of usher staff of 50.
- Oversee implementation/enforcement of venue policies.
- Coordinate performance logistics with other venue personnel and departments (including security, production, custodial and maintenance, electricians, stage crew, volunteers, etc.).
- Perform routine tasks to prepare venue for performances and rehearsals (including the movement of signage, boxes, programs, stanchions, tables, chairs, etc.).
MINIMUM CANDIDATE QUALIFICATIONS
- Minimum of three years experience managing front of house operations in a large-capacity venue (2,000+ seats) and/or outdoor setting.
- Demonstrated communication and customer service skills; ability to handle challenging situations with grace, diplomacy, and professionalism; ability to communicate clearly and effectively in a pleasant and courteous manner.
- Ability to lift and carry up to 50 lbs; ability to work outdoors, at times in inclement weather; ability to stand/walk for up to six hours at a time.
- Ability to work in a fast-paced, continuously changing, and sometimes loud environment.
- Proficiency in Microsoft Office applications (especially Word, Excel, and Outlook) and computer tasks.
DESIRED CANDIDATE QUALIFICATIONS
- Experience scheduling event teams of 40+ people
- Understanding of classical music repertoire
- $21 – $25/hour, commensurate with experience; 40 hours per week, typically afternoon – late evening. This position is non-exempt and some overtime is expected.
- Weekend and holiday availability is required, mid-May – late-September.
- Position Start Date: Early April 2020
ABOUT THE FESTIVAL
For more than 80 years, the Grant Park Music Festival has been Chicago’s summer musical sensation, demonstrating that classical music performed by a world-class orchestra and chorus can have a transformative impact on the city. Showcased in the city’s most spectacular setting, the Festival continues to be the summer gathering place for all of Chicago. The Jay Pritzker Pavilion in Millennium Park is the official home of the Grant Park Music Festival, with free seats available for every concert.
The Festival is led by Artistic Director and Principal Conductor Carlos Kalmar, along with Grant Park Chorus Director Christopher Bell, Grant Park Orchestral Association President and CEO Paul Winberg, and Board Chair Stephen Smith.
For more information on the Grant Park Music Festival, please visit our website: gpmf.org.
To apply, please visit http://grantparkmf.applicantstack.com/x/detail/a2b0zwt979ju by January 31, 2020. No telephone calls, please.