Overview

Department: Harris Theater for Music and Dance: Box Office
Job Title:  Ticketing Service Representative (part-time/seasonal)
Reports to: Assistant Box Manager and Box Office Treasurer

GENERAL DESCRIPTION

The Harris Theater for Music and Dance in Millennium Park is seeking Ticketing Service Representatives for part-time openings on our Box Office Team. Ideal candidates will have excellent customer services skills, be proficient in Tessitura, possess excellent written and verbal communication skills, as well as problem-solving abilities. The Ticketing Service Representative reports to the Box Office Treasurer and assists in the daily operations of the Harris Theater Box Office.  Weekday, evening, weekend and holiday availability a must.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to

·       Process telephone, walk-up, and e-mail ticket orders for all Harris Theater performances

·       Responsible for opening and closing procedures

·       Handle will-call, sales, and customer support during performances

·       Maintain ticket database with current information

·       Assist and welcome all guests entering our space

·       Support the ticketing needs of rental companies

·       Provide accurate records of all daily box office financials

·       Maintain a current and competent level of knowledge for the Harris Theater and rental companies

·       Assist in the maintenance of a clean and organized box office

·       Other duties as assigned

·       Previous Tessitura ticket system experience required

 

WORK SCHEDULE

·       Box office hours of operation are noon – 5:00 PM and until 30 minutes after performance starts on performance days.

·       Must be able to work a flexible schedule, including weekdays, nights, weekends and holidays.

 

HOW TO APPLY

·       Please provide a cover letter, resume and include TICKET SERVICES REPRESENTATIVE in the subject line to awaite@harristheaterchicago.org. No phone calls, please.

·       Flexible P/T, 20 to 30 hours per week, based on theater needs, with extremely competitive compensation.

WORK REQUIREMENTS

·       Working relationship with Local 750

Instructions to Apply:

Please provide a cover letter, resume and include TICKET SERVICES REPRESENTATIVE in the subject line to awaite@harristheaterchicago.org. No phone calls, please.

To apply for this job email your details to awaite@harristheaterchicago.org

Pay Range: competitive compensation