Overview

REPORTS TO: Customer Service and Call Center Manager

STATUS:          Part-time (up to 29 hrs/wk), non-exempt

 

Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city.

Our Call Center Representatives provide stellar customer service as they engage with Lyric patrons.

 

DUTIES AND RESPONSIBILITIES:

·       Answer inbound patron calls in a timely manner with the intent to sell.

·       Keep patrons updated on the status of their account funds, future virtual content, and updated season information.

·       Prepare for a primarily digital season renewal campaign.

·       Demonstrate the savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests and receptivity.

·       Demonstrate the ability to solicit donations from patrons of the Lyric Opera.

·       Serve as back-up to Lyric’s primary Office Coordinator as needed/scheduled.

·       Handle personal information with extreme confidentiality.

·       Assist with office projects.

·       Other duties as assigned. As the business evolves, so may this role. Specific duties may change as Lyric’s leadership identifies the need at any time.

 

KNOWLEDGE AND SKILLS:

·       Knowledge of Tessitura required.

·       Demonstrated customer service experience.

·       Demonstrated ability to maximize sales and patron retention.

·       Ticketing and/or phone experience a plus.

·       Outstanding telephone communication skills.

·       Strong interpersonal skills.

·       Demonstrated detail orientation and aptitude to stay organized.

·       Ability to work and think independently, a motivated self-starter.

·       Must have basic knowledge of opera.

 

WORK CONDITIONS:

·       Ability to work from remote location.

·       Must be able to work evenings and weekends.

·       Onsite and remote training may be required.

·       Sitting for extended periods of time.

·       Flexible hours. Commission is seasonal.

·       Ability to operate a computer keyboard, mouse, and to handle other office equipment.

·       Ticketing business hours: 9am-5pm Monday-Friday. Additional hours may be required if an event is scheduled.

 

TO APPLY: https://lyricopera.applytojob.com/apply/Lf5wE9e5Il/Audience-Services-Inbound-Call-Center-Representative?source=League+of+Chicago+Theatres

 

 

The Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

Instructions to Apply:

TO APPLY: https://lyricopera.applytojob.com/apply/Lf5wE9e5Il/Audience-Services-Inbound-Call-Center-Representative?source=League+of+Chicago+Theatres

Pay Rate/Range*: $14/hour