Overview

REPORTS TO: Customer Service and Call Center Manager

STATUS:          Part-time (up to 29 hrs/wk), non-exempt

 

Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city.

Our Call Center Representatives provide stellar customer service as they engage Lyric donors, subscribers, and audience members in outbound telemarketing interactions.

 

DUTIES AND RESPONSIBILITIES:

·       Initiate outbound calls with enthusiasm to solicit donations or subscriptions.

·       Connect emotionally with patrons and serve as an enthusiastic ambassador of the organization.

·       Document all patron transactions, information updates, and communications in CRM systems.

·       Handle personal information with extreme confidentiality.

·       Demonstrate the savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests and receptivity.

·       Demonstrate the ability to solicit donations from patrons of the Lyric Opera.

·       Cross-train with other ticketing staff on Lyric sales tactics and initiatives.

·       Other duties as assigned. As the business evolves, so may this role. Specific duties may change as Lyric’s leadership identifies the need at any time.

 

KNOWLEDGE AND SKILLS:

·       Knowledge of Tessitura required.

·       Demonstrated customer service experience.

·       Demonstrated ability to maximize customer/patron retention and sales.

·       Ticketing and/or phone experience a plus.

·       Outstanding telephone communication skills.

·       Strong interpersonal skills.

·       Demonstrated detail orientation and aptitude to stay organized.

·       Ability to work and think independently, a motivated self-starter who also works well in a larger team.

·       Must have basic knowledge of opera.

 

WORK CONDITIONS:

·       Ability to work from remote location.

·       Must be able to work evenings and weekends.

·       Onsite and remote training may be required.

·       Sitting for extended periods of time.

·       Flexible hours. Commission is seasonal.

·       Ability to operate a computer keyboard, mouse, and to handle other office equipment.

·       Current Ticketing business hours: 9am-5pm Monday-Friday. Additional hours may be required.

·       Most shifts will be scheduled with a morning/evening split.

 

TO APPLY: https://lyricopera.applytojob.com/apply/6Sa61xjI8O/Telemarketing-Call-Center-Representative?source=League+of+Chicago+Theatres

 

 

The Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

Instructions to Apply:

TO APPLY: https://lyricopera.applytojob.com/apply/6Sa61xjI8O/Telemarketing-Call-Center-Representative?source=League+of+Chicago+Theatres

Pay Rate/Range*: $14/hour