Overview

About the Project

Hebru Brantley is a Chicago artist known for creating narrative-driven work revolving around his unique characters. Brantley utilizes these characters to address complex ideas around nostalgia, power, and hope.

Hebru Brantley’s Angry Hero and MWM Universe (MWMu), are partnering to create Nevermore Park, a neo-futuristic take on Chicago—where black culture and heroes are at the forefront. Visitors to Nevermore Park will be transported into the fictional hometown of Hebru’s iconic characters: Flyboy and Lil Mama. The immersive art experience spans nearly 6,000 square feet and is scheduled to open in the fall of this year. From the imagination of Hebru Brantley, this experience is the beginning phase of a larger Flyboy Universe franchise being built by MWMu and Angry Hero.

Nevermore Park is hiring a team of energized, community driven individuals who will embody the heart of this project. With flexible roles across all Front of House responsibilities, this team will provide a fun, accessible, and invigorating space for audiences of all ages to participate in a narrative-driven fine art experience. This project is about reclaiming history—both in the United States and the city of Chicago—through a lens that speaks to empowerment and giving agency to a historically disenfranchised community.

We are excited to find candidates for whom Hebru’s work and spirit is meaningful, and who will be driven to help make a smooth, efficient, and fun experience for both audience and fellow staff.

Deadline for the first round of new-hires is September 16th. Deadline for second round is September 23rdSubmissions will continue to be accepted on a rolling basis thereafter.

_______________________

FRONT OF HOUSE MANAGER AND ASSISTANT FRONT OF HOUSE MANAGER

Job Title:               House Manager and Assistant House Manager
Position Type:     Full-time, non-exempt (includes weekend and evening hours)
Reports to:            General Manager and Associate General Manager (collectively the “GM Team”)
Compensation:   $15 – $17 /hour, 40hrs per week
Start Date:             September 16th, appx. 20+hrs/week, ramping up to 40hrs/week starting October 7th, 2019

Job Summary: The House Manager and Assistant House Manager will report to the GM Team and be responsible for managing the Front of House Staff, including Box Office, Coat Check, Experience Guides and Gift Shop employees. Ideal candidates for these positions are passionate about expanding Chicago’s cultural experiences in the arts, self-motivated and committed to creating safe, inclusive, and memorable experiences for employees and visitors alike.

In conjunction with the GM Team, the House Manager and Assistant House Manager will be responsible for recruiting, training and motivating a strong team of Front of House staff that reflects the imagination and curiosity of Nevermore Park. Prior to the opening of the immersive art experience, the House Manager and Assistant House Manager will work collaboratively to develop and document Front of House policies and procedures, integrate technology platforms, staff and train all Front of House positions, and document this pre-production process. Post-opening, the House Manager and Assistant House Manager will act as the Manager on Duty during operating hours of the immersive art experience, as well as handle reporting and back office management responsibilities.

Specific Scope of Work

  • Work collaboratively to develop and implement Front of House policies and procedures, including emergency protocol and employee expectations
  • Manage staff including training, scheduling, and coordinating with GM Team to support all HR requirements as applicable
  • Supervise all FOH staff including Box Office, Coat Check and Experience Guides
  • Attend weekly meetings, conduct pre-shift, regularly scheduled staff meetings and training
  • Assure the preparation and use of all FOH spaces for public access including staffing and scheduling, housekeeping, production and operational support
  • Assist in training, performance standards, work rules and safety requirements
  • Maintain Nevermore Park rules and regulations and compliance with ADA guidelines especially as related to audience safety, access, and comfort
  • Act as evacuation marshal, supervising and coordinating Experience Guides and Security
  • Assist visitors and employees in answering special requests and resolve problems as necessary
  • Complete all required reports and administrative processes
  • Perform additional related duties as assigned by the GM Team

Qualifications & Skills

  • Strong leadership skills and proven experience leading and managing a team or department
  • Ability to manage up and manage down
  • Excellent communication skills, written and oral, both internally with colleagues and externally with customers/experience visitors
  • Excellent organizational skills, with the ability to help direct reports and other colleagues improve their organizational skills as well
  • Experience with managing a ticketing platform, or a willingness to learn
  • Digitally minded with respect to POS systems and record keeping
  • A proven ability to meet deadlines
  • An interest and passion for the arts
  • Bilingual a plus (but not required)

_______________________


EXPERIENCE GUIDES

Job Title:               Experience Guide
Position Type:     Part-time, non-exempt (includes weekend and evening hours)
Reports to:           House Manager
Compensation:    $13/hour, 20-30 hrs per week
Start Date:            Orientation week of September 23rd, training begins week of September 30th, opens October 17th

Job Summary: Experience Guides are the backbone of Nevermore Park. They will guide visitors through the Nevermore art experience, embodying Empowerment Over Power. Experience Guides are self-motivated while working within a team, can energize a crowd, can meet visitors where they are and connect with people on their individual journey. The best people for this team will thrive in unique, flexible settings, and take pride in working in a non-traditional artistic environment and can imagine a world with No Limits where Art is for Everyone.

Experience Guides will train across various front of house responsibilities including Box Office, Coat Check and Exhibit Space. They will connect with visitors and encourage them to explore and choose their own adventure from the moment visitors enter Nevermore.

Specific Scope of Work

  • Act as main point of contact for visitors throughout their time at Nevermore Park
  • Cross train on all front of house responsibilities including box office, coat check, gift shop, and as the main guides in several key positions throughout the space
  • Ensure a positive experience throughout all stages of Nevermore Park
  • Engage with visitors to capture social media-worthy photos and facilitate safe flow in between rooms
  • Participate in the visitors’ curiosity and enjoyment of their surroundings
  • Prepare and break down the space each day to provide safe, clean, and positive visitor experiences exited
  • Other duties based on the role the Guide is scheduled for that day

Qualifications & Skills

We are looking for you, if you are:

  • A team player with a positive attitude and an interest in immersing yourself in the world of Nevermore
  • Someone who learns quickly and enjoys handling multiple tasks in a flexible and everchanging work environment
  • Friendly and personable; you enjoy engaging with strangers and meeting new people
  • A gifted and imaginative storyteller
  • Looking for a job in a positive artistic work environment
  • Capable of providing excellent customer services to individuals regardless of identity, experience and ability; focused on treating everyone with respect and dignity
  • Capable of following through on responsibilities in a trustworthy manner, communicating with supervisors, and being respectful of other team members
  • Someone with an interest in performance or visual art is a plus, but not required
  • Someone who is familiar with street art, art history, or Hebru’s work is a plus, but not required
  • Someone with experience in performance or theatrical front of house roles is a plus, but not required
  • Someone with experience with POS or ticketing systems is a plus, but not required
  • Interested in and passionate about expanding access to Chicago arts and culture to new audiences
  • Bilingual a plus (but not required)

_______________________

MERCHANDISE MANAGER AND ASSISTANT MERCHANDISE MANAGER

Job Title:               Merchandise Manager and Assistant Merchandise Manager
Position Type:      Part-time, non-exempt (includes weekend and evening hours)
Reports to:           General Manager and Associate General Manager (collectively the “GM Team”)
Compensation:    $15 – $17 /hour | appx. 30hrs perweek
Start Date:            September 9th, appx. 20+hrs/week, ramping up to 30hrs/week starting October 7th, 2019

Job Summary: The Merchandise Manager will report to the GM Team and be responsible for all policies, procedures, staff and inventory in relation to Nevermore Park merchandise and the Gift Shop. Ideal candidates for these positions are passionate about expanding Chicago’s cultural experiences, self-motivated, interested in being on the ground floor of a new venture where there is opportunity to shape and grow the role. Ideal candidates are interested in inventory control, storeroom supervision, visual merchandising and management.

Prior to the opening of the immersive art experience, the Merchandise Manager will work closely with the GM Team to set up the operations of the Gift Shop for an organized, smooth, and successful retail experience. This position will gain expert product knowledge while developing and implementing detailed inventory tracking, auditing and storing policies and procedures, including the setup of the POS system. They will also oversee all receiving and stocking, and work hand-in-hand to set up the display needs of the Gift Shop. They will also work with the GM Team to hire and train Gift Shop employees.

During normal operating hours post-opening, the Merchandise Manager will act as the Manager on Duty for the Gift Shop, occasionally acting as the sole staff member during off-peak hours. The Merchandise Manager will also continue to supervise inventory and reporting and provide regular updates to upper management, as well as handle general administrative responsibilities related to the Gift Shop.

Specific Scope of Work

  • Maintain expert product knowledge
  • In conjunction with Management, create and maintain merchandise management records, including inventory, SKU list, merchandise policies, storeroom procedures including receiving, auditing and stocking, as well as opening and closing procedures for the gift shop
  • Lead setup for all operational needs of the Gift Shop, including setup of the POS system and installation of display needs
  • Supervise Storeroom and work with Management to oversee all receiving, auditing and storing of product both prior to immersive art experience operating hours and throughout the course of the run
  • In conjunction with General Management and House Management teams, be responsible for hiring and ongoing management of Gift Shop staff
  • Assist visitors and employees in answering special requests and resolve problems as necessary
  • Act as Manager on Duty, and occasionally cashier, for the Merchandise Room during operating hours
  • Complete all required reports and administrative processes.
  • Perform related duties as assigned by General Management.

Qualifications & Skills

  • Strong leadership skills and proven experience leading and managing a team or department
  • Ability to manage up and manage down
  • Excellent written and oral communication skills
  • Highly organized and experience managing inventory and tracking products through the shipping process
  • Knowledge and experience in visual merchandising
  • Ability to analyze sales trends and provide recommendations on product display or volume
  • Expert in Excel and experience with accounting or bookkeeping
  • Technology minded and willingness to experiment with new POS systems
  • A proven ability to meet deadlines
  • An interest and passion for art and theatrical work

Nevermore Park, LLC is committed to building a dynamic work environment that celebrates individuality and diversity and the principles that promote inclusive practices. Nevermore Park does not discriminate in policy, practice or employment opportunities on the basis of an individual’s race, national or ethnic origin, religion, age, sex, gender identity or expression, sexual orientation, marital status, veteran status, disability, or any other category protected by federal, state or local regulations. Individuals from populations underrepresented in the arts/theater field are strongly encouraged to apply.

Please submit a cover letter and resume (including 2-3 references) to Missi Davis, Associate General Manager:  jobs@nevermorepark.com.

Instructions to Apply:

Please submit a cover letter and resume (including 2-3 references) to Missi Davis, Associate General Manager:  jobs@nevermorepark.com.

Include the role(s) for which you are applying in the subject line.

To apply for this job email your details to jobs@nevermorepark.com

Pay Range: $13 - $17 / hour