Audience Services Manager

Porchlight Music Theatre, the award-winning center for music theatre in Chicago, seeks a motivated, highly organized individual to join our dynamic team for our 26/27 season at The Biograph Theatre, 2433 North Lincoln Avenue, Chicago, IL. The Audience Services Manager provides day to day supervision of all front-of-house operations and ensures a safe, efficient, satisfying and memorable experience for all audiences while maximizing ticket sales and donated income. This  part-time, hourly position begins early August and runs through May 2027.

Major duties and responsibilities include:

•        Lead for all front-of-house activities, providing a positive customer experience and ensuring a safe and pleasant patron environment

•        Train, manage, supervise, and schedule box office and front-of-house personnel

•        Oversee all ticketing operations, through PatronManager including order processing, sales reconciliation, daily/weekly/monthly sales reports.

•        Prepare and maintain box office financial and attendance records, including receipts, deposits, ticketing reports, and event summaries in coordination with PMT leadership

•        Oversee inventory and readiness of box office and front-of-house supplies

•        Respond to audience concerns and service issues professionally and efficiently

•        Oversee safety and emergency preparedness program for audiences and respond to emergency situations as needed

•        Collaborate with all departments as needed for the overall success of special events/rentals

•        Manage volunteer ushers (Saints)

•        Anticipate and meet the requirements of special needs patrons ensuring ADA standards are met

•        Serve as the PatronManager lead, configuring new events, maintaining data, and designing reports

•        Maintain and update the organization’s audience services policy and procedure manual

•        Oversee concession operations, including the ordering and inventory management of food, beverages and supplies

 

Qualifications:

Required:

•        Minimum 3 years’ experience working in audience services for a professional performing arts organization

•      Strong experience in PatronManager

•     Availability to work flexible hours including evenings and weekends.

•      Excellent phone skills with a friendly and supportive personality (both on the phone and off)

•        Punctuality and professionalism

•        Commitment to providing a healthy and safe work environment

 

Preferred:

•        Love of the arts, especially musicals

•        Ability to work efficiently in a collaborative team setting and liaison with internal and external stakeholders.

•         Ability to multitask in a fast-paced work environment while maintaining great attention to detail

•        Ability to effectively prioritize responsibilities and work activities

•        Flexibility and willingness to adapt as business demands