Front of House Manager

  • Full Time
  • Chicago
  • November 7, 2021

Website steppenwolfthtr Steppenwolf Theatre Company

Front of House Manager

The Front of House Manager is the lead house manager at Steppenwolf Theatre responsible for managing public performances and helps to train, supervise, and evaluate 20+ part time staff. As the lead part-time supervisor, the Front of House Manager will coordinate scheduling for all programming streams and special events. They will serve as the Audience Experience lead for all Main Stage productions. The position splits time between departmental administration (30%) and house management (70%).

 

Areas of Responsibility:

Main Stage Series Lead

  • Oversees the lobbies and houses of the Downstairs Theatre and The Round Theatre
  • Content advisory for staff and patrons
  • Supervises PT-staff operations for Main Stage public performances
  • Lead House Manager for the Main Stage

Part-Time Staff Supervision

  • Works in collaboration with the Audience Experience Manager and Associate Director of Audience
  • Experience to train and supervise 20+ part-time staff
  • Projects staffing needs and helps with hiring plan

Scheduling Manager

  • Gathers availability for 20+ part-time staff
  • Scheduling for all programming streams and special events
  • Works with Associate Director of Audience Experience and Audience Experience Manager to project staffing needs for the season

Financial Admin

  • Cash box management
  • End of night cash reconciliation

Lobby Signage/Print + Cut Jobs

  • Manages lobby signage
  • Manages and coordinates distribution of program stuffers

 

Successful candidates will have:

  • a minimum of one year experience working as a house manager in a theatre
  • experience navigating and de-escalating challenging customer service interactions
  • experience managing a team of part time staff (scheduling, communications, check-ins)
  • experience or interest in cultivating an equitable work environment, which includes use of gender inclusive language; support for individual gender expression, racial equity and inter-generational collaboration; accessibility for people with disabilities; and cultural sensitivity.
Instructions to Apply:

Interested candidates should submit a resume and three references by 11/7

To apply for this job please visit www.paycomonline.net.

Pay Rate/Range*: $37,500