The Front of House Manager is responsible for the hiring, training, supervision, and evaluation of 20+ part time staff. As the lead part-time supervisor, the Front of House Manager will coordinate scheduling for all programming streams and special events. They will serve as the Audience Experience lead for all Main Stage productions. The position splits time between departmental administration (50%) and house management (50%).

Main Stage Series Lead

  • Oversees the lobbies and houses of the Upstairs and Downstairs Theatre
  • Content advisory for staff and patrons
  • Supervises PT-staff operations for Main Stage public performances
  • Lead House Manager for the Main Stage

Part-Time Staff Supervision

  • Lead part-time supervisor responsible for training and evaluating 20+ part-time staff
  • Works with the Audience Experience Manager and Audience Experience Director to evaluate PT-staff
  • Projects staffing needs and helps with hiring plan
  • Approves PT payroll hours
  • Inner-Dept HR

 Scheduling Manager

  • Gathers availability for 20+ part-time staff
  • Scheduling for all programming streams and special events
  • Works with Audience Experience Director and Audience Experience Manager to project staffing needs for the season

Financial Admin

  • Bank Deposits + Change Requests
  • Lobby Signage/Print + Cut Jobs
  • Manages lobby signage
  • Manages and coordinates distribution of program stuffers

The ideal candidate will possess the following qualifications:

  • Committed to an equitable work environment, including but not limited to the use of gender inclusive language and support for individual gender expression, cultural sensitivity, racial equity and inter-generational collaboration and accessibility for audience and team members with physical disabilities
  • Enjoy proactively, positively and calmly interacting with a variety of personalities in a busy, fast-paced environment
  • Be able to consistently work 40 hours a week
  • Have flexible availability, which would include days, evenings and weekends
  • Excellent time-management skills
  • Have at least one year of management experience in a similar environment, or equivalent experience
  • Have experience working with Tessitura or similar ticketing software
  • Staff management experience
  • Skills and/or an interest in assisting people with disabilities

About Steppenwolf

For over 40 years, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble has grown to 53 members who represent a remarkable cross-section of actors, directors and playwrights. Thrilling and powerful productions from Balm in Gilead to August: Osage County—and accolades that include the National Medal of Arts and 12 Tony Awards— have made the theater legendary. Steppenwolf produces hundreds of performances and events annually in its three spaces: the 515-seat Downstairs Theatre, the 299-seat Upstairs Theatre and the 80-seat 1700 Theatre. Artistic programming includes a seven-play season; a two-play Steppenwolf for Young Adults season; Visiting Company engagements; and LookOut, a multigenre performances series. Education initiatives include the nationally recognized work of Steppenwolf for Young Adults, which engages 15,000 participants annually from Chicago’s diverse communities; the esteemed School at Steppenwolf; and Professional Leadership Programs. While firmly grounded in the Chicago community, nearly 40 original Steppenwolf productions have enjoyed success both nationally and internationally, including Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Steppenwolf is led by Artistic Director Anna D. Shapiro and Executive Director David Schmitz.


Salary range: $33,000 – $35,000.  Compensation is competitive with prevailing compensation for similar positions within the non-profit performing arts industry. Excellent benefit package offered, including medical, dental, vision insurance, short-term and long-term disability insurance, vacation pay, paid sick leave, personal days, and 401(k) retirement program with company match.

Instructions to Apply:

To ApplyInterested candidates should send a cover letter, resume & three references by following this link by April 27, 2019.


Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Steppenwolf complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Steppenwolf Theatre Company is dedicated to building a culturally diverse and equitable environment and strongly encourages applications from people of color and women. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply.

For additional information about Steppenwolf, please visit steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr and instagram.com/steppenwolfthtr

Pay Range: $30,000 - $35,000