Box Office Customer Service Representative

The Box Office Customer Service Representative position provides customer service, cash handling, and ticketing services in our centralized box office. The Customer Service Representative is one of a team on the front line interacting daily with our patrons and providing for their needs. This is a part time position requiring evening and weekend shifts.

Essential Job Functions/Responsibilities

Assist customers with purchase
Resolve customer conflicts with guidance from
Maintain knowledge of items currently available to
Understand and relate purchasing policies to
Collect complete and accurate data from
Process phone and in person orders using Ovation TIX system.
Provide feedback in regard to customer entertainment preference and purchasing habits.
Follow proper cash handling procedures and reconcile daily
Maintain a positive attitude and a genuine interest in helping
Work regular weekly shifts, including days, weekends and evening as
Assist with incoming and outgoing customer
Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed
Contribute to the environment of the box office in a manner that is conducive to customer service, sales promotion, safety, and quality of work
Maintain quality database entry practices when completing regular database maintenance
Assist with night of show walk up sales and will call
Troubleshoot night of show customer issues in a professional
Perform other duties asDirecting and screening calls to appropriate administrative staff
Delivering small packages to appropriate administrative staff offices.
Monitoring who comes in and out of the lobby during weekdays.

Qualifications

Customer service experience, preferably in the ticketing, entertainment, non-profit arts or hospitality
Strong written and verbal
Skill using computer software programs including point of sale systems and Microsoft Word, Excel and Outlook.
Experience with ticketing systems, especially OvationTIX, a plus
Knowledge of basic cash handling procedures, and fiscal responsibility, including PCI compliance.
Ability to initiate and build relationships with customers and interact via telephone and in person with

Personal Qualifications

Dependability, flexibility, and adaptability.
Possess high standards of integrity, credibility, and
Works well independently and in a group setting, a true team
Ability to maintain a high level of poise and professionalism in all
Ability to work a flexible schedule including days, evenings and
Passion for and/or experience in the performing
Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness to work hands-on in assisting customers and
Ability to exercise good judgment in carrying out established policies and procedures.
Personable, self-motivated, a self-starter, reliable, and a team player.
Attention to detail

Work Schedule

Friday 4pm-9p, Sat 11am-9pm, Sun 11am-4pm
Potential weekday swing shifts
Starting rate 15 dollars an hour