Job Title:               Box Office Customer Service Representative

Department:         Marketing

Status:                   Hourly & Contractual

Position Summary

The Box Office Customer Service Representative position provides customer service, cash handling, and ticketing services in our centralized box office. The Customer Service Representative is, one of a team, on the front line interacting daily with our patrons and providing for their needs. This is a part time position requiring evening and weekend shifts.

Essential Job Functions/Responsibilities

·         Assist customers with purchase decisions.

·         Resolve customer conflicts with guidance from supervisor.

·         Maintain knowledge of items currently available to customers.

·         Understand and relate purchasing policies to customers.

·         Collect complete and accurate data from customers.

·         Process phone and in person orders using Ovation TIX system.

·         Provide feedback in regard to customer entertainment preference and purchasing habits.

·         Follow proper cash handling procedures and reconcile daily transactions.

·         Maintain a positive attitude and a genuine interest in helping others.

·         Work regular weekly shifts, including days, weekends and evening as assigned.

·         Assist with incoming and outgoing customer calls.

·         Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner.

·         Contribute to the environment of the box office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life.

·         Maintain quality database entry practices when completing regular database maintenance projects.

·         Assist with night of show walk up sales and will call distribution.

·         Troubleshoot night of show customer issues in a professional manner.

·         Perform other duties as required.


·         Customer service experience, preferably in the ticketing, entertainment, non-profit arts or hospitality industries.

·         Strong written and verbal skills.

·         Skill using computer software programs including point of sale systems and Microsoft Word, Excel and Outlook.

·         Experience with ticketing systems,  especially OvationTix, a plus.

·         Knowledge of basic cash handling procedures, and fiscal responsibility, including PCI compliance.

·         Ability to initiate and build relationships with customers and interact via telephone and in person with customers.

Personal Qualifications

·         Dependability, flexibility, and adaptability.

·         Possess high standards of integrity, credibility, and reliability.

·         Works well independently and in a group setting, a true team player.

·         Ability to maintain a high level of poise and professionalism in all circumstances.

·         Ability to work a flexible schedule including days, evenings and weekends.

·         Passion for and/or experience in the performing arts.

·         Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness to work hands-on in assisting customers and staff.

·         Ability to exercise good judgment in carrying out established policies and procedures.

·         Personable, self-motivated, a self-starter, reliable, and a team player.

·         Attention to detail.

Work Schedule

·          Friday 5pm-9p, Sat 11am-9pm, Sun 11am-4pm

·         Potential weekday swing shifts

Instructions to Apply:

To apply, please submit your resume to tqaiyim@blackensemble.org.

To apply for this job email your details to tqaiyim@blackensemble.org

Pay Range: $13/Hour