The Tour Guide will present the behind-the-scenes tour of The Chicago Theatre in an informative, entertaining professional manner to scheduled groups of guests.
Responsibilities include memorization of a script verbatim, answering patron questions with detail and poise to ensure an overall positive guest experience.
Will monitor and lead groups safely through entire premises with knowledge of all fire exits, elevators and restroom facilities.
Secure, return, and observe proper use of equipment (radio, keys, uniform, loudspeakers, props). Assist in promoting and selling theatre merchandise.
Interact and work cordially alongside other departments while adapting to requests and changes (route, dialogue, assignment) on short notice.
Perform a variety of office duties before, after or amid varying tour shifts.
The ideal candidate must have at least one year of experience in a tour-related industry or hospitality setting with strong public speaking and communication skills.
Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentations.
Strong customer service skills required; knowledge of Microsoft Word and Excel preferred. Demonstrate the physical capability of standing, walking and climbing steps for prolonged periods of time.
Must be flexible with scheduling during weekdays; weekend and holiday availability required.
This is a part time position.
Please submit your application online: