Specific Functions/Activities Summary

  • As an Usher you will promote positive guest/client experience.  Uphold commitment of MSG “Circle of Service” standards and MSG’s Mission and Values.
  • Maintain professional manner, presence, and appearance at all times while on premises
  • Arrive for scheduled shift on time and wear proper MSG approved uniform while on duty
  • Check aisles, rows, and seats prior to the house opening to ensure cleanliness.  Alert House Manager of any issues prior to opening.
  • Check designated area to be sure all emergency exit pathways are clear and accessible prior to opening.  Alert House Manager of any issues prior to opening.
  • Welcome guests to the MSG Chicago Theatre with a smile and friendly demeanor.
  • Assist patrons to their seats efficiently and professionally.
  • Check, tear or scan patron’s tickets.
  • Answer patron questions and concerns about the building and the event in a pleasant and helpful manner.
  • Problem solve patron incidents.  Alert the House Manager of patron issues/problems.
  • Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.
  • Turn in any Lost and Found items to the House Manager immediately.
  • Communicate any building deficiencies, security concerns, or safety issues to the House Manager.
  • Utilize a bullhorn and radio to direct guests.
  • Ensure that the rules and regulations of the MSG Chicago Theatre are being adhered to.
  • Assemble VIP bags and at times work private parties.
  • Assist the Merchandise department with stocking, and food preparation.
  • Assist the custodial department with cleaning of theatre


  • Strong communication and customer service skills.
  • Ability to work with large crowds.
  • Must be able to tolerate and work in a loud work environment.
  • Must keep a neat personal appearance.
  • Must be receptive to working outside in inclement weather.
  • Must be comfortable with heights.
  • Should be comfortable with heavy lifting of program boxes.
  • Must be willing to rotate to various positions within a shift.
  • Must be comfortable working with wheelchairs and disabled guests.
Instructions to Apply:

Please submit your application



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