The House Theatre of Chicago seeks friendly, energetic Audience Services Associates to join our staff to support our patrons’ theatre-going experience! Audience Services Associates fulfill box office and front-of-house duties on-site at performance venues, as well as at our headquarters.
This position is part-time (5 to 15 hours per week) and reports to the Audience Services Manager. This is primarily a patron-facing role that requires evening and weekend availability (with some weekdays), and works out of our headquarters in North Center and the Chopin Theatre in Wicker Park. Audience Services Associates are responsible for staffing the box office when the Audience Services Manager is off, and mostly work on their own.
-Answer questions by phone, email, and in person
-Fulfill ticket requests using online ticketing software
-Process Memberships and Member ticket reservations
-Run the Will Call ticket pick-up at the theatre
-Serve as House Manager at the theatre during some performances
-Oversee ushers at each performance and ensure their duties are fulfilled
-Other duties assigned by Audience Services Manager and Director of Marketing and Audience Development, as required
Qualifications and Skills:
-Previous in-person customer service experience
-Strong sense of accountability and ability to work independently
-Ability to multitask, think on your feet, and complete daily tasks in a fast-paced environment
-Excellent communication skills in person, on the phone, and over email
-A passion for the arts, especially for the value of new and original work
-Proven ability to navigate Microsoft Office suite and Google web apps
Nice to have (but not required):
-Previous arts administration experience
-Previous box office experience
-Previous experience with Total Info or other CRM software
-Complimentary tickets to The House Theatre main stage shows
This position is hourly, to begin immediately.
Minimum commitment: June-August
To apply, please send a cover letter, and resume with two references to Erik Schroeder, Managing Director, at email@example.com. No phone calls, please.
To apply for this job email your details to firstname.lastname@example.org