Overview

SUMMARY
Reporting to the Box Office Manager, the Box Office Associate will assist in the daily operations of the Box Office including processing transactions and providing exemplary customer service. This is a remote position for the foreseeable future.

PRIMARY DUTIES & RESPONSIBILITIES

  • Answering phones and emails.
  • Processing ticket sales, exchanges and season subscriptions
  • Working as a part of our subscription sales team.
  • Serving as a will call agent for performances, ensuring a smooth and efficient pre-show experience.
  • Assisting patrons with questions, accessibility needs and/or ticketing issues.
  • Performing other duties as assigned.

QUALIFICATIONS

  • Friendly personality and the ability to work as part of a team.
  • Organizational and time-management skills, with the ability to multi-task.
  • Professional demeanor while working under pressure with the ability to remain calm and collected.
  • Flexibility and willingness to adapt to changing policies and procedures.
  • A combination of afternoon, evening and weekend availability is required.
  • Proficiency in Microsoft Word, Excel and Outlook required.
  • Previous customer service experience preferred.
  • Cash handling experience preferred.
Instructions to Apply:

We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

Interested candidates should email a cover letter and resume to Box Office Manager, Michelle Jacobson, at mjacobson@writerstheatre.org. Please put “Box Office Associate Application” in the subject line. No phone calls please.

Pay Rate/Range*: This is a part-time, entry-level position. Starting rate is $13/hour.